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Client Care Advisor

Pets at Home Limited, Rayleigh, Essex

Client Care Advisor

Salary not available. View on company website.

Pets at Home Limited, Rayleigh, Essex

  • Full time
  • Permanent
  • Onsite working

Posted 6 days ago, 30 Oct | Get your application in now to be included in the first week's applications.

Closing date: Closing date not specified

Job ref: 0f5557bc73e646f7b5e0bcfcf6c0dbfd

Location ref: Rayleigh, Essex

Full Job Description

  • Delivering exceptional service to clients while ensuring their pets receive the highest standard of care, acting as a vital link between clients and the clinical team.
  • Building strong, trusting relationships with clients, their pets, and colleagues across the practice.
  • Creating positive client experiences so every visit feels welcoming, reassuring, and worth returning for.
  • Greeting clients warmly, offering guidance and support, processing payments, and arranging future appointments with care and efficiency.
  • Helping to ensure the smooth daily running of the practice using our online booking systems-strong computer skills are essential.

    Are you passionate about delivering outstanding customer service and thriving as part of a supportive, collaborative team?, Previous experience in a veterinary setting or customer care environment is preferred.
  • A friendly, approachable individual who enjoys being the welcoming face of the practice.
  • Someone proactive and confident, with a good understanding of practice services and a willingness to keep learning.
  • A calm, attentive communicator who always puts clients first.
  • Enthusiasm, motivation, and a genuine passion for delivering excellent service-plus a love for animals.
  • The ability to handle a variety of situations with empathy and professionalism, from supporting clients during difficult moments to celebrating a puppy's first visit.
  • A true team player who helps create a positive, welcoming environment for both clients and colleagues.
    • In short, you enjoy a busy role, love helping people and their pets, and take pride in making a real difference every day.

    This is a permanent position working 20 hours per week. The role includes 1 in 4 weekends, with shifts on Saturday from 9am-5pm and Sunday from 10am-4pm. Weekday shifts will include a mixture of early starts from 8am and later finishes up to 7pm. Salary will be in line with National Minimum Wage., In return, we offer a 20% discount at the Vet Group, Pets at Home, and the Groom Room, access to discount and cashback schemes, in-house career development opportunities, a pension scheme, and a generous holiday allowance.

Direct job link

https://www.jobs24.co.uk/job/client-care-advisor-127665694
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