Client Associate

expertise in the areas of everyday banking, new account opening, term deposits and credit cards, maximizing every client opportunity and immediately introduce them with a Sales Professional or booking a convenient appointment. While on the floor, you manage the flow of clients in the branch, engaging them upon entry to the branch and assisting them with use and knowledge of RBC's Multi-channel & Digital solutions. You take ownership of client concerns at first point of contact applying the \"Make it Right\" principles, ensuring the problem resolution case/tickets is logged on our complaints handling systems/ application/tool where applicable for easy follow up and resolution; ensuring clients are informed about RBC's complaint handling process. You demonstrate effectiveness in getting work right the first time, effective use of RBC Systems, adherence to policies, procedures to eliminate/reduce cash differences, fraud and sundry losses. Upon becoming a Cash Custodian you will effectively
deliver on cash management activities, including cash ordering and redemption routines, partnering with your other Cash Custodians and Control Custodians for efficient EOD balancing and identification of outages. What do you need to succeed? Must-have Five minimum passes - Grades I, II or III or A, B or C, of which Math and English Language are compulsory Proven customer service and operations acumen with a track record of success in a client-focused, target-driven performance culture Leadership skills, innovative, impact & influence Multi-tasking, problem-solving and team working skills An aptitude for listening, establishing rapport and finding the right solutions for customers An interest in mobile and digital devices and an ability to help clients navigate through self-serve application Nice-to-have: Diploma or Associate Degree, in Banking or a related field What's in it for you? We thrive on the challenge to be our best, progressive thinking to keep growing, and

working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual. Leaders who support your development through training and coaching, and invest in your continued learning and commitment to building long term careers Ability to make a difference and lasting impact Work with a dynamic, collaborative, progressive, and high-performing team Job Skills Adaptability, Advice Based Solutions, Client Centricity, Client Discovery, Communication, Curious Mindset, Data Analysis, Digital Literacy Additional Job Details Address: LEEWARD HIGHWAY:VENETIAN ROAD SETTLEMENT City: Venetian Road Settlement Country: Turks and Caicos Islands Work hours/week: 38 Employment Type: Full time Platform: PERSONAL & COMMERCIAL BANKING Job Type: Regular Pay Type: Salaried Posted Date: 2026-03-04 Application Deadline: 2026-05-05 Note : Applications

will be accepted until 11:59 PM on the day prior to the application deadline date above Our Employment Opportunities At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all. Join our Talent Community Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that
matter to you. Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com. RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.", "salary_raw": "Row(double=None, string=None)"}