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Client Advisor Men's RTW

Fendi, City of Westminster

Client Advisor Men's RTW

Salary not available. View on company website.

Fendi, City of Westminster

  • Full time
  • Permanent
  • Onsite working

Posted 4 days ago, 6 Jun | Get your application in now to be included in the first week's applications.

Closing date: Closing date not specified

Job ref: d136286de0fd43288a0926bdde4d0897

Location ref: City of Westminster

Full Job Description

  • Engage in upselling, cross selling and multiple selling for all product categories;
  • Monitor individual sales and achieve performance target and KPI by Department Manager / Store Manager;
  • Provide customer feedback on products, especially newly launched products.
    • Client Management
  • Strengthen customer relations, and nurture loyal FENDI customer base also implementing appropriate CRM tools and master the usage of the Company CRM tools provided;
  • Implement CRM Campaigns and set-up One On One appointments in line with target and guidelines set;
  • Manage customer service quality, to meet customer expectations by offering professional and individual human touch with the customer.
    • Store Operations
  • Perform store duties as assigned by team leaders and management;
  • Be able to correctly operate the Company Sales Management system, in all areas relating to stock transfer, payment, stock inquiry and customer database input.
    • Stock Management
  • Maintain inventory accuracy by properly receive, display and store merchandise according to company guidelines (if shop without a backroom stock assistance);
  • Support during Store stock take and cycle-counts.
    • Store Maintenance
  • Maintain proper visual merchandising according to company guidelines;
    • Maintain a safe and clean store environment and implement daily housekeeping duties;
  • You may also be required to carry out any other duties within your capacity, which the Company may reasonably require.

    Minimum 5 years' experience in Retail Fashion industry with at least 2 in Luxury Sale; Menswear category experience is essential and strong professional expertise in this category is an advantage;
    • Bachelor's Degree or equivalent is preferred; Manages his/ her image standards on a high level; Strong selling and communication skills are necessary; Excellent relationships skills, self-reliant, friendly and patient; Organization, professionalism, self-confidence; Strong customer service skills; Computer skills and Retail management system knowledge; Goal oriented approach, multitasking; Strong knowledge and/or interest for fashion/luxury industry; Fluent English, knowledge of other languages is a plus. Print

Direct job link

https://www.jobs24.co.uk/job/client-advisor-men-s-rtw-126942108
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