Clerk Receptionist

The primary focus of the role is to provide reception services across three busy outpatient areas within the urology service. Duties include but are not limited to the timely checking in and out of patients for appointments, playing an active role in a high volume call queue and administrative preparation of clinics across the service.

An exciting opportunity has arisen within Urology for an enthusiastic, self-motivated and hard-working experienced Clerk Receptionist to join our admin team., The successful applicants should possess excellent customer care, IT, organisational and communication skills. Coupled with a confident telephone manner, a good eye for detail and have the ability to use their own initiative along with previous experience of working in a fast-paced reception environment. Working well as part of a team and a positive proactive attitude is essential. You will be expected to organise and prioritise your own workload and this will require you to be flexible and adaptable to meet the changing needs of the service.

The Urology Department at Freeman Hospital is one of the leading providers of urology services in the UK. We cater to patients in the Northeast - around Newcastle upon Tyne and extending in to Cumbria and the Scottish borders., As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you. With around 2 million contacts with patients every year, we deliver care from:

• Royal Victoria Infirmary (RVI)
• Freeman Hospital
• Newcastle Dental Hospital
• Cramlington Manor Walks
• Urgent treatment centres
• Newcastle Fertility Centre
• Northern Centre for Cancer Care, North Cumbria
• Northern Genetics Service
These include a range of flagship services which deliver cutting-edge care (supported by state-of-the-art diagnostic services in both radiology and pathology) and are a catalyst for innovation to support pioneering clinical practice in the NHS. We also have offices at Regent Point in Gosforth and community sites.