Clerical support worker - Dermatology service

Responsible for the provision of an efficient and comprehensive clerical service to dermatology patients, clinicians, nurses and numerous external agencies. Ensure effective communication with associated departments. 2. Assist in the organisation of the Clinical Team's workload. 3. Maintain high levels of customer care The role requires word processing, excel and keyboard skillsWorking for our organisation Our dedicated dermatology service are spread across two main sites, the Royal Blackburn hospital and Burnley general hospital. This post may require cross site working . At East Lancashire Hospitals NHS trust our vision is widely recognised for providing safe, personal and effective care., 1. Ensure all queries from colleagues and external organisations are dealt with quickly and effectively in the department, producing file notes as necessary. 2. To adhere to agreed policies, procedures and protocols. 3. Ensure the smooth running of the office and inform nursing staff of any difficulties regarding patient details. 4. Deal with incoming correspondences as appropriate. 5. Photocopying, general office duties and the use of Cerner 6. Book in and book out patients using cerner 7. Arrange hospital transport as necessary 8. Cancel and rebook treatment room/minor operations/PDT appointment/phototherapy appointments, liaising with patients and any relevant Trust personal. 9. Ensure shared knowledge within the team. 10. Respond to telephone calls from anxious and distressed patients, taking messages and resolving problems when possible, in a professional and competent manner. 11. Take minutes at staff meeting as required. 12. Keep up to date with technological developments with regard to developing appropriate skills in the use of current office technology. E.g. word processing, spreadsheets, databases, electronic mail, presentations etc. 13. Maintain and encourage safe working practices and environment in accordance with local Health and Safety Policies. 14. Organise the office efficiently in a complex, changing environment. 15. Manage multiple tasks ensuring deadlines are met. 16. Communicate appropriately with a range of people at different levels of the organisation 17. Be flexible, self-motivated and work with minimum supervision. 18. To participate in reflection, self evaluation and continuous professional developments including performance review.

The role reqires competencies in general administration duties, ability to work well within the team and good communication skills An ability to understand the need for and maintain confidentiality is essential,

• 4 GCSE including maths and English at grade C or above
• Proven ability to provide administrative support.
• Effective communication and interpersonal skills.
• Evidence of ability to deal with routine (although occasionally complex and sensitive) matters with tact
• Evidence of standard key board skills
• Evidence of standard IT packages such as Microsoft office suite of products.
• Clear and accurate written and verbal communication.
• Ability to travel across sites as required.
• Must be able to adapt to the changing needs of the unit.
• Self motivated
Desirable criteria
• Ability to use cerner
• Previous NHS experience
  
  At East Lancashire Hospitals NHS Trust our vision is to be widely recognised for providing safe, personal and effective care. We currently provide high quality services and treat over 600,000 people across East Lancashire and the surrounding area. We employ over 9,500 staff, many of whom are internationally renowned and have won awards for their work., The Trust is an equal opportunities employer, committed to improving the working lives of our staff and operates a 'Zero Tolerance' policy to aggression, violence, bullying and harassment. In addition, our aim is to help protect children and vulnerable adults by providing a first-class service to the recruitment of people into positions of trust.
We aim to employ a workforce that reflects the diverse communities we serve. We welcome applications from everyone irrespective of ethnic origin, gender, age, gender identity, sexual orientation, religion, marital status, disability or social background. We especially welcome applications from members of our black, Asian and minority ethnic (BAME) communities, as we have identified that ELHT has an under-representation of BAME employees. Appointments will be made on merit.

It is important you are made aware of the following as regards your application to East Lancashire Hospitals NHS Trust
• Please note that the salary advertised is for full time hours. If this post is less than 37.5 hours per week, the salary will be pro-rata. For posts on Agenda for Change pay-scales, new entrants to the NHS will normally commence on the first pay point of the relevant band.
• This vacancy may close before the closing date if the recruiting manager deems sufficient applications have been received. Therefore it is advised to complete your application as early as possible to avoid disappointment.
• Please ensure you check the email account from which you apply regularly as we will use this to contact you regarding your application.
• Please note that shortlisting is completed anonymously with candidates being assessed against the essential criteria for the post. Therefore only applicants, who can clearly demonstrate how they meet our person specification criteria in their application, will be short-listed.
Disclosure and Barring Scheme (DBS) If the role you are applying for is identified as either controlled or regulated activity as defined in in the Safeguarding vulnerable Groups Act (2006) any offer of employment is provisional upon a satisfactory DBS check being obtained. The healthcare sector is exempted from the Rehabilitation of Offenders Act 1974. In line with other NHS organisations in the North West Region, the Trust is now passing the charge for undertaking a DBS check on to candidates in the event they are successfully appointed into the post for which they have applied. Candidates can choose whether to pay this over 1-3 months as a deduction from the monthly salary. However, if you are applying for a post as a BANK worker, the payment must be made in full at the time of employment checks. By applying for this vacancy you are agreeing to this undertaking in the event you are successfully appointed. The cost of an Enhanced Disclosure will be £55.38 and for a Standard Disclosure will be £27.38.