Clerical Officer - Department of Medicine for Older People

We are seeking a committed and organised Band 3 Clerical Officer to join our Department of Medicine for Older People, including support for RTT (Referral to Treatment) pathways, at Royal Liverpool and Broadgreen Hospital. As the first point of contact for individuals attending the department, you will provide general reception duties, offer necessary information, or refer visitors to the appropriate member of staff. This is an excellent opportunity to become part of a vibrant team dedicated to providing the highest standards of care for our patients., 1. To input statistics and information from Records into a database and manage the system. All the department recorded activity is input into the system daily. 2. To liaise with manager to maintain a quality information system and identify potential flaws which would affect data. 3. To access the database to retrieve information and produce statistics and reports for the Trust. 4. General reception duties involving first contact with individuals attending the Department. Giving necessary information or referring them to the appropriate member of staff. 5. Communicating with all levels of staff in a polite and pleasant manner including dealing with telephone enquiries and requests and taking appropriate action. 6. Opening, sorting and date stamping the department internal and external post. Photocopying documents and sending Fax's as required., 1. To input statistics and information from Records into a database and manage the system. All the department recorded activity is input into the system daily. 2. To liaise with manager to maintain a quality information system and identify potential flaws which would affect data. 3. To access the database to retrieve information and produce statistics and reports for the Trust. 4. General reception duties involving first contact with individuals attending the Department. Giving necessary information or referring them to the appropriate member of staff. 5. Communicating with all levels of staff in a polite and pleasant manner including dealing with telephone enquiries and requests and taking appropriate action. 6. Opening, sorting and date stamping the department internal and external post. Photocopying documents and sending Fax's as required. 7. Manage and update the filing system, archiving notes as necessary from the current files. Maintenance of Records. 8. Organise notes for doctors clinic sessions involves making appointments, dealing with queries, obtaining management referral letters, maintaining appointments diary, retrieving notes and writing to managers about staff who do not attend. 9. Ensure relevant documentation is completed to ensure smooth running of the clinic. 10. Access results on iPM systems as and when required in a highly confidential manner. 11. Send out information to departments on request, but maintain confidentiality. 12. Responsible for stock control and ordering stationary as required from reprographics and stationers. 13. Provide clerical and administrative support for staff. 14. Organise and retrieve Notes required for the daily appointment system. 15. To liaise with manager to maintain a quality information system and identify potential flaws which would affect data., The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

• NVQ 3 or equivalent in relevant area, Previous NHS Experience, Knowledge of the NHS - iPM, ICE, Choose & Book systems, IT skills
• Good communication and organisational skills
• Previous clerical experience
• Able to maintain confidentiality
• Able to work on own initiative and as part of a team
  
  Liverpool University Hospitals NHS Foundation Trust comprises Aintree University Hospital, Broadgreen Hospital & Royal Liverpool University Hospital.
We are part of NHS University Hospitals of Liverpool Group, formed on 1 Nov 2024 from the coming together of LUHFT and Liverpool Women's NHS Foundation Trust. The Group was born from a shared aim to improve the care we provide our patients. UHLG is one of the largest employers in the region, with over 16,800 colleagues dedicated to caring for our communities - from birth and beyond. For the 630,000 people across Merseyside, we are their local NHS. We provide general and emergency hospital care, alongside highly specialised regional services for more than two million people in the North West. Aintree University Hospital is the single receiving site for adult major trauma patients in Cheshire and Merseyside and hosts a number of regional services including an award-winning stroke facility. Broadgreen Hospital is home to elective surgical, diagnostic and treatment services, together with specialist patient rehabilitation. Liverpool Women's Hospital specialises in the health of women and babies, delivering over 7,200 babies in the UK's largest single site maternity hospital each year. The Royal Liverpool University Hospital is the largest hospital in the country to provide inpatients with 100% single bedrooms and focuses on complex planned care and specialist services.