Clerical Officer

Undertake administration functions for the department, such as data input, communicating with patients and other staff disciplines.

This will require the use of multiple communication methods, such as email, telephone, etc. Undertake accurate recording / inputting and amending of data within Trust information systems.

Communicate effectively with the use of tact and diplomacy, and seek to overcome barriers to effective communication.

Work collaboratively with the wider departmental team to ensure a consistent and effective Patient First service.

Actively use initiative within the role but seek guidance when required and appropriate.

Assist and support in the development and improvement of the service and in the implementation of Trust and Departmental policies and procedures.

Complete all mandatory training required by the Trust and actively participate in personal development.

Assist and support the development and training of new team members. Undertake effective prioritisation of own workload and the coordination of activities / duties related to the role.

Adhere to all Trust and Departmental Policies and Procedures.

Main duties of the job

Maintain accurate patient records and ensure patient details are updated on the Patient Administration System (PAS).

Prepare patient records and documentation for theatre sessions and pre and post operative assessment appointments.

Produce and maintain theatre lists and support waiting list administration processes.

Manage patient electronic records, ensuring information is recorded correctly and confidentiality is maintained.

Undertake general administrative duties including data entry, filing, photocopying, scanning and correspondence management.

Communicate effectively with patients, GPs, clinical teams, ambulance services and external organisations via telephone, email and face-to-face contact.

Deal with routine enquiries and provide excellent customer service, using tact and diplomacy where required.

Work collaboratively with colleagues and autonomously to ensure the smooth and efficient running of the clerical surgery booking service.

Provide cross-cover for colleagues during periods of absence and increased workload.

Prioritise and organise workload effectively, using initiative while seeking guidance when appropriate.

Support service improvements and assist with the implementation of Trust and departmental policies and procedures.

Assist with the induction and training of new staff members where required.

Adhere to Trust policies relating to confidentiality, information governance, health and safety, and patient care.

You will be working for an organisation which values and respects all of its staff and the community it serves. The Trust is a leader in the NHS and research sectors and provides excellent benefits for its employees. This includes commitments to professional development but also many policies to support employees in balancing their personal and professional lives.