Clerical Officer

The post will be based primarily at the Royal Liverpool Hospital and will support services delivered across Liverpool University Hospitals sites, including Aintree and Woodlands Hospice. The successful candidate will be responsible for ensuring that referrals, enquiries and clinical information are managed accurately, efficiently and in accordance with Trust procedures., Provide comprehensive administrative and clerical support to the Palliative Care and Acute Oncology clinical teams.

Act as a point of contact for telephone and email enquiries, ensuring that queries are managed professionally and escalated where appropriate.

Coordinate and process referrals, ensuring that information is recorded accurately and communicated to clinical colleagues in a timely manner.

Enter, maintain and update patient and service information using relevant Trust systems and Microsoft Office applications, including Excel.

Support the administration of the weekly Palliative Care MDT, including the preparation of information and follow-up of agreed actions where required.

Provide administrative cross-cover to support service continuity during periods of planned and unplanned leave, as required.

The post holder will need to work effectively as part of a busy administrative team, demonstrating excellent communication, organisational and prioritisation skills. The post holder will be expected to maintain confidentiality, exercise discretion and communicate professionally and sensitively with patients, relatives, carers and colleagues.

NHS University Hospitals of Liverpool Group (UHL Group) was formed on 1 November 2024, born from a shared aim to improve the care we provide our communities.

We are one of the largest employers in region, with over 18,900 colleagues who are dedicated to caring for our communities - from birth and beyond.

For the 630,000 people across Merseyside, we are their local NHS. We provide general and emergency hospital care, alongside highly specialised regional services that extend to more than two million people in the North West.

We operate from five hospital sites:Aintree University Hospitalis the single receiving site for adult major trauma patients in Cheshire and Merseyside, and hosts a number of regional services including an award-winning stroke facility.Broadgreen Hospitalis home to several elective surgical, diagnostic and treatment services, together with specialist patient rehabilitation.Liverpool Heart and Chest Hospitalprovide specialist services incardiothoracic surgery,cardiology and respiratory medicine, both in the hospital and out in the community.Liverpool Women's Hospitalspecialises in the health of women and babies, delivering over 7,200 babies in the UK's largest single site maternity hospital each year. TheRoyal Liverpool University Hospital is the largest hospital in the country to provide inpatients with 100% single en-suite bedrooms and mainly focuses on complex planned care and specialist services.