We are looking to appoint Clerical Assistants to provide clerical support to Community Directorate clinical staff who are based in clinics and services across Newcastle. We are looking for reliable, flexible and motivated individuals to support the team.

The Post holders will provide clerical support to the Community Directorate, including working within the Single Point of access team based at Regent Point and The Curve Newburn receiving calls from patients, carers, relatives and service users and The Curve Newburn. This post will also include some reception duties across the city.

The admin staff within this service work between 8am and 10pm on a rota basis including evening, weekends and bank holidays., The post holder will work alongside other clerical staff to evaluate and prioritise workload in a busy environment and respond to the constantly changing needs of the service users in line with local and national targets. They will also provide a high standard of admin support to clinical staff handling telephone calls, using electronic health record SystmOne and receiving requests from patients, carers and service users as well as professionals.

Our staff oversee around 6,500 patient contacts every day, delivering high standards of healthcare from the following sites

o Health Innovation Neighbourhood (on the former Newcastle General Hospital and Centre for Ageing and Vitality site)

o Newcastle Dental Hospital

o Newcastle Fertility Centre

o Northern Centre for Cancer Care, North Cumbria

o Northern Genetics Service

o Cramlington Manor Walks

These include a range of flagship services which deliver cutting-edge care (supported by state-of-the-art diagnostic services in both radiology and pathology) and are a catalyst for innovation to support pioneering clinical practice in the NHS.

We also have offices at Regent Point in Gosforth and community sites.