Clearing Call Centre Operators

Right to work: Please note that it will not be possible for the University to issue a Certificate of Sponsorship to the successful candidate for this position. Therefore, the appointable candidate will need to be eligible to work in the UK or have leave to remain in the UK and associated right to work for the duration of their employment with the University, in accordance with the Immigration, Asylum and Nationality Act 2006. About the role: Clearing plays a vital part in Royal Holloway's recruitment of Undergraduate students. We are looking for around 20 people to help field calls from students who are interested in coming to Royal Holloway via Clearing. Clearing is a special application route for students that opens from July through UCAS. It is only for students who already have completed their high school qualifications (e.g. A-Levels BTEC etc) and have their final grades already. Interested students contact Universities that have places available, receive verbal offers, and then accept which of these verbal offers they would like to accept via UCAS. At Royal Holloway, Clearing applicants who phone us are screened by a Front-line call centre on UK Results Day who can see a list of our Clearing entry requirements. If callers meet these requirements then they are transferred through to a Decision-making call-centre where they will be formally assessed by a member of Royal Holloway staff. We are looking for around 30 students to staff our Front-line call-center. We are looking for people who have:

• Excellent Customer Service skills
• Comfortable taking phone calls
• Good IT skills