Cleaning Operations Manager

We're looking for a collaborative and people-focused Senior Cleaning Operations Manager to oversee a key cleaning contract for our rail client. In this role, you'll lead and support a team of four Operations Managers and eight Duty Managers across their 35 sites between London and Kent, helping them deliver excellent service while maximising contract performance. You'll take a hands-on approach-combining site visits with strategic planning-to ensure consistency, innovation, and client satisfaction across your portfolio. You will work closely with the Account Director. You may also contribute to new business mobilisation and innovation projects across Churchill Group, sharing your operational expertise to help shape best practices across the wider team. As Senior Cleaning Operations Manager, you will:

• Support the Account Director and senior stakeholders with strategic reviews through regular meetings.
• Monitor KPIs and quality metrics across contracts, identifying trends and opportunities.
• Conduct site visits to ensure compliance and service excellence.
• Oversee financial performance and identify opportunities to improve margins.
• Collaborate with operational leaders to respond to client feedback and drive improvements.
• Implement scalable processes to support sustainable growth
  
  Proven leadership experience at senior management level within FM or a related sector.
• Experience managing large business portfolios with demonstrated financial growth.
• Background in acquisitions and integrations, with a focus on operational alignment.
• Strong people leadership skills, with a focus on coaching and building high-performing teams.
• Ability to drive strategic and operational improvements.
• Excellent stakeholder engagement and communication skills.
• Commercial awareness and a data-informed approach to decision-making.
• A practical, solutions-focused mindset with long-term vision.
  
  The opportunity to be part of one of the fastest growing specialist FM providers in the UK. This means that as our teams continue to grow, so can you.
What's in it for you? We believe in rewarding talent and creating a workplace where everyone feels valued. Here's what you'll get, You will be part of one of the fastest growing specialist FM providers in the UK. This means that as our teams continue to grow, so can you. Churchill's culture is built around living and breathing our values of doing the right thing, putting people first and always seeking better. Simply put we have a strong moral compass, we invest heavily in genuinely being an employer of choice and creating an equal, diverse and caring place to be, as well as never standing still and always challenging ourselves to find a better way of doing things. We've become employee-owned to empower our teams to share our goals and shape the future of Churchill and our specialist businesses as becoming employee owned really means we can all be safe in the knowledge that every decision the business takes will be to positively affect our customers and employees.


• Two paid volunteering days per year - Give back to a cause that matters to you
• Exclusive perks and discounts - More than 250 deals available
• Ongoing training and development - From apprenticeships to leadership programs
• Wellbeing, Diversity & Inclusion - Our Mosaic Committee and Mental Health First Aiders are leading the way
• Recognition and rewards - Celebrating our shining stars all year round
Our Commitment to Inclusion We are committed to creating a workplace where everyone belongs. As an inclusive and equal-opportunity employer, we welcome applicants from all backgrounds and experiences. We believe that diversity drives innovation and excellence, and we strive to build a culture of respect, fairness, and opportunity for all., We are employee-owned, making you a beneficiary of our future success A workplace pension scheme Two paid volunteering days annually - from beach cleans to supporting your local community. You choose… Apprenticeship opportunities in many disciplines, for any stage of your career More than 250 perks and hundreds of exclusive deals and discounts Lots of training and development programmes to grow and progress your career Our Mosaic committee leading the change on all things Wellbeing, Diversity & Inclusion at Churchill