Cleaning Contract Manager

We are seeking a Contracts Manager to join our established Scottish Power Team, providing expert operational support across a multi-site cleaning contract. This role is central to ensuring high standards of cleanliness, hygiene and safety while maintaining strong client relationships and supporting an effective operational delivery model., We are looking for an organised, confident leader who can manage staff, oversee daily operations, and ensure compliance with company policies and Health & Safety regulations. This is a hands-on role requiring excellent communication, high attention to detail, and the ability to work flexibly across the contract., Liaise closely with local clients to maintain strong working relationships
- Supervise, support and manage cleaning staff, including recruitment, training and performance reviews
- Develop and implement cleaning schedules and procedural standards
- Ensure all areas are cleaned to a high standard in line with company policies
- Monitor attendance, productivity and work quality across sites
- Conduct regular inspections and audits to ensure compliance and high service delivery
- Ensure full compliance with Health & Safety regulations, including COSHH
- Respond to and resolve customer complaints promptly

Proven experience in a cleaning or facilities management role
- Experience working within the FM/services industry and multi-site operations
- Strong leadership and people management skills
- Knowledge of cleaning chemicals, equipment and Health & Safety regulations
- Proficient in MS Office (Word, Excel, Outlook)
- Strong customer focus with excellent verbal and good written communication
- Self-motivated with strong organisational and time-management skills
- Full UK driving licence (travel required), Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to .

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it's hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger,

#aplacetobeyou,

#facilitiesmanagement

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.

We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers.

We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government's Disability Confident scheme.

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.