Claims Team Leader

Claims Team Leader

An experienced Claims Handler/Insurance professional with a Supervisory/Management background is required to join a leading Global Loss Adjusters providing Loss Adjusting, Claims and Risk Management Services with a focus on Speciality Markets and Complex Commercial where you will oversee a team of specialist claims handlers.

You will provide Management support ensuring the success of the team.

Key responsibilities

• Provide management support to a team of claims handlers
• Lead and manage the team to ensure they are providing an exceptional customer service within SLA's
• Oversee and monitor the lifecycle of the teams claims handling
• Manage the team workload as well as holidays/absences
• Carry out 1:1 meetings and complete appraisals
• Identify training needs and implement necessary training as required
• Handle complaint calls received by the team
• Motivate the team ensuring targets and personal goals are achieved

About you

• Proven experience as a Team Leader or Supervisor
• Strong management skills
• Insurance Claims background/experience
• Excellent communication skills, being able to communicate clearly in a structured manner to individuals and a team
• Decision making skills
• Enjoy working in a fast-pace, pressured environment
• Good working knowledge of Word and Excel
• Industry qualifications or working towards

Salary and Benefits

This is a full-time, permanent role Monday to Friday 9am-5pm, office based. In addition to a competitive annual basic salary you will also receive an excellent benefits package including private healthcare scheme, pension, life assurance and health insurance, 25 days holiday plus bank holidays.

#s1-Gen

Job DescriptionAn experienced Claims Handler/Insurance professional with a Supervisory/Management background is required to join a leading Global Loss Adjusters providing Loss Adjusting, Claims and Risk Management Services with a focus on Speciality Markets and Complex Commercial where you will oversee a team of specialist claims handlers.You will provide Management support ensuring the success of the team.Key responsibilities: Provide management support to a team of claims handlers Lead and manage the team to ensure they are providing an exceptional customer service within SLA's Oversee and monitor the lifecycle of the teams claims handling Manage the team workload as well as holidays/absences Carry out 1:1 meetings and complete appraisals Identify training needs and implement necessary training as required Handle complaint calls received by the team Motivate the team ensuring targets and personal goals are achievedAbout you: Proven experience as a Team Leader or Supervisor Strong
Management skills Insurance Claims background/experience Excellent communication skills, being able to communicate clearly in a structured manner to individuals and a team Decision making skills Enjoy working in a fast-pace, pressured environment Good working knowledge of Word and Excel Industry qualifications or working towardsSalary and Benefits:This is a full-time, permanent role Monday to Friday 9am-5pm, Office based, in addition to a competitive annual basic salary you will also receive an excellent benefits package including private healthcare scheme, pension, life assurance and health insurance, 25 days holiday plus bank holidays