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Claims Handler

pib Group, Liverpool

Claims Handler

Salary not available. View on company website.

pib Group, Liverpool

  • Full time
  • Permanent
  • Onsite working

Posted today, 8 Nov | Get your application in now to be one of the first to apply.

Closing date: Closing date not specified

Job ref: 4028fd01d5674436b400f7f3de3d24ed

Location ref: Liverpool

Full Job Description

  • Manage the entire claims process from notification to settlement, ensuring accuracy, compliance with policy terms, and timely resolution, while maintaining up-to-date records and preparing required reports.
  • Provide proactive communication, timely issue resolution, and exceptional customer service to keep claimants informed and supported throughout the process.
  • Conduct thorough investigations, gather documentation, assess damages and liabilities, and negotiate fair settlements with all parties, ensuring prompt payment in line with company procedures.
  • Ensure all claims are handled in compliance with legal, regulatory, and company standards, report suspicious or fraudulent claims, and maintain confidentiality in accordance with data protection regulations.

    Someone who has, or has a desire to work towards, their Cert CII qualification, or other relevant professional qualifications.
  • Proficiency with claims management processes (particularly in Financial Lines, Professional Indemnity, D&O, Cyber and EPL) and systems, including Microsoft Office 365.
  • A solid understanding of the insurance market, policy terms, coverage and claims procedures.
  • Excellent communication and interpersonal skills with the confidence and ability to build rapport with customers and stakeholders.
  • A customer-centric approach by delivering high-quality service, applying strong problem-solving and decision-making skills, maintaining attention to detail and discretion with sensitive information, and remaining calm and professional under pressure.

    At PIB, we're committed to innovation, professional development, and making a real difference for our clients and communities. Take the next step in your career with a company that puts people first., PIB Group is one of the UK's fastest-growing insurance businesses, offering real career progression, professional development, and a collaborative culture where your work truly matters.
    • We encourage our people to be collaborative, with entrepreneurship at our core. We are a fast-paced, growing organisation and an exciting place to be.

  • An attractive salary & benefits package, including 26 days' holiday, pension, access to healthcare support, and a range of other flexible benefits.
  • Hybrid working arrangement from our Liverpool office (3 days in, 2 days at home)
  • A collaborative, supportive working environment within a leading insurance group
  • Professional development and career progression opportunities.

Direct job link

https://www.jobs24.co.uk/job/claims-handler-127715351
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