Claims Engineer

Claims Engineers technical experts for claims damage estimate reviews and queries, they investigate and review Estimates, customer images and repair methods in an effective and efficient manner to determine repair safety and costs controls for our customers. The Claims Engineer will be responsible for their own workloads to ensure we are getting back to repairers or frontline claims teams in a timely manner and the remit is to ensure we maintain a high level of repair safety and maintain a good average repair cost. The Claims Engineer will be required to work across multiple brands, products and functions dealing with all types of estimates including approved networks, non-approved networks and retrospective audits of repairs. Main Responsibilities:

• To be a subject matter expert for claims engineering department. Ensuring we follow the standards below:
+ Estimates are assessed to determine good outcomes are reached for customers and suppliers + Ensure all referrals have been identified such as unrelated damage or modifications + Complete all allocated training to remain up to date with the latest technology, repair methods and FCA regulations for working within claims
• Be aware of and take action to mitigate supplier risks and protect the business from exposure to risk by reporting to your management team
• Be a point of reference for the engineering team
• Work as directed by the Claims Engineering Manager and Senior
• Ensure efficient and effective management of workloads & Daily allocation of work, I joined Admiral back in 2017, I just finished college and had no idea what I wanted to do. But after a short amount of time in the company, I knew this was somewhere I would fit right in and could build a career. I started off as a Motor Claims Handler in our Third Party department. After 1 year of handling, I progressed quite quickly and became a Senior Handler. After 4 years in that position, I moved over to the Accidental Loss department as a Team Manager. I have thoroughly enjoyed my time in our Motor Claims department and after 7 years working there, I decided to take on a new challenge and join the Recruitment Team helping others start their careers.
Why would you recommend Admiral? Admiral is known for how well the staff are treated, the amazing benefits we receive, and the overall culture and family feel it gives. I can honestly say I have never worked in a company as unique and special as this. I have never felt so valued not just as a member of staff, but as an individual. I love how opportunities are always open for you to progress and achieve, no matter your length of service or your position.


• Associate IAEA qualification (or working toward)
• AQP Qualification
• Authorised to carry out vehicle categorisation (CAT) decisions and assessments
• Strong knowledge of vehicle repair processes, including repair methods, timescales, costs, and industry best practices
Desirable
• Evidence understanding of business requirements and delivery
• Ability to problem solve and use own initiative
• Strong verbal communication and organisational skills
• Maintain up to date knowledge of repair techniques, tools, methods, and materials as used in a modern-day repair organisation
• The ability to work to tight deadlines and therefore be able to prioritise a workload effectively
• Ability to demonstrate a flexible approach to teamwork
We've always believed that doing right by people, customers and colleagues, is the key to success. We're proud of our people-first culture. In fact, we've been recognised as a Great Place to Work for Women, a Great Place to Work for Wellbeing, and an overall Great Place to Work for over 25 years! We're fully committed to making sure your progression is not slowed or halted by barriers related to race, gender, age, sexuality or any of the protected characteristics. We're looking for people who love a challenge and want to Grow and Progress a pace and direction that suits you, Make a Difference for our customers and each other and Share in Our Future with all colleagues eligible for up to £3,600 of free shares each year after one year of service. In return, we promise that Admiral will always be a place where you can Be You., Are you passionate about delivering great customer experiences, self-motivated, and eager to learn? If so, raise your hand! Join our New Business team where your dedication to customer service and