Claims Coordinator

At Unum, we're here to support people through some of life's most challenging moments. As a Claims Coordinator, you'll play a key role in helping customers access the support they need, delivering excellent service with empathy, accuracy and professionalism. This is a fantastic opportunity for someone looking to build a career in a thriving sector with ample opportunity to grow. Previous claims experience isn't required so if you're organised, customer-focused and eager to learn, we'd love to hear from you. What you'll be doing You'll be part of a supportive Claims team responsible for helping customers throughout their claims journey. Your day-to-day responsibilities will include:

• Registering new claims accurately and efficiently
• Managing customer and broker enquiries via email and telephone, so confidence in speaking to people is key
• Providing excellent customer service and keeping customers informed throughout the process
• Processing claims related administration and correspondence
• Supporting the management of long-term claims by reviewing ongoing cases
• Updating customer records and maintaining accurate information across multiple systems
• Managing shared mailboxes and workflow queues to ensure service levels are met
• Supporting colleagues across the wider Claims team with a variety of administrative tasks
• Looking for opportunities to improve processes and enhance the customer experience
  
  We're more interested in your potential than your previous industry experience. To be successful in this role, you'll bring:
• Experience providing great customer service, whether face-to-face, over the phone or via email
• Excellent attention to detail and accuracy
• Strong organisational skills and the ability to manage multiple priorities
• Confidence learning new systems and processes
• Good communication skills, both written and verbal
• A positive, team-focused attitude
• Good working knowledge of Microsoft Office applications
Whether you've worked in retail, hospitality, administration, contact centres, customer service or you're a recent graduate looking for your first professional role, this could be an excellent next step.

We're a specialist employee benefits provider, striving to create healthy, happy workplaces. As part of the international Unum Group, we're on a collective mission to help the working world thrive., Unum UK