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Claims Advisor

Thames Water Utilities Limited, Reading

Claims Advisor

Salary not available. View on company website.

Thames Water Utilities Limited, Reading

  • Full time
  • Permanent
  • Onsite working

Posted 1 day ago, 29 Sep | Get your application in today.

Closing date: Closing date not specified

Job ref: ed2299207dc74b7db58951ca66c8c793

Location ref: Reading

Full Job Description

  • Investigating claims by reviewing internal systems and gathering supporting evidence.
  • Determining liability and clearly explaining outcomes to customers.
  • Keeping accurate and detailed records using internal systems and CRM tools.
  • Working closely with Legal, Insurance and Operational teams to reach the right outcome.
  • Handling inbound and outbound calls and supporting customers throughout their journey.

    Managing customer claims from start to finish, including both phone and written communication, Background in a customer-facing role would be essential, along with investigation skills.
  • Strong problem-solving skills, with the ability to manage multiple cases effectively.
  • Confident and professional communication, both written and over the phone, including explaining difficult decisions clearly.
  • Comfortable engaging with a range of stakeholders and handling differing viewpoints.
  • IT literate, including MS Office and CRM systems.
  • Experience in claims or complaints handling, property damage claims, water operations, or systems such as WFM, CRM, C4C would be beneficial.

    We're the UK's largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It's a big job and we've got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.
    • Learn more about our purpose and values Working at Thames Water Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you'll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits. If you're looking for a sustainable and successful career where you can make a daily difference to millions of people's lives while helping to protect the world of water for future generations, we'll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet. Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more. We're committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that's extra time, accessible formats, or anything else just let us know, we're here to help and support. When a crisis happens, we all rally around to support our customers. As part of Team Thames, you'll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It's also a great opportunity to learn more about our business and meet colleagues. Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.

    You'll be joining a small, friendly and supportive team where no two days are the same. This role offers a great mix of customer interaction, investigation, and collaboration across the business, with full training provided to help you succeed.
  • This role will be paid from £26,000 to £32,500 per annum, depending on skills and experience.
  • 24 days holiday per year, increasing to 28 with the length of service. (plus bank holidays)
  • Generous Pension Scheme through AON.
  • Access to lots of benefits to help you take care of yourself and your family's health and wellbeing, and your finances - from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance.
  • Performance-related pay plan directly linked to company performance measures and targets., This role will be paid from £26,000 to £32,500 per annum depending on skills and experience

Direct job link

https://www.jobs24.co.uk/job/claims-advisor-127482055
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