Civil Enforcement Officer

Are you looking for a new challenge within the council? We're offering an exciting opportunity to join our team as a Civil Enforcement Officer, helping to deliver high-quality enforcement services across Crawley. This role plays a vital part in supporting the safe and efficient movement of traffic throughout the borough. Working in partnership with West Sussex County Council, we focus on promoting parking compliance through both education and enforcement, ensuring fair and effective use of on-street parking and council-operated car parks. You'll bring your understanding of the council's commitment to excellent customer service and community wellbeing into every interaction. You'll act as a visible ambassador for the council, offering guidance and assistance to the public while maintaining a professional and approachable presence on the streets. We work in partnership with the community protection team, the police and other agencies to reduce anti-social behaviour within Crawley Borough Council-owned car parks. Key aspects of the role:

• outdoor, foot-based work in all weather conditions
• frequent walking and physical activity
• direct engagement with members of the public, including managing challenging situations
• a balance of team collaboration and independent working
  
  strong communication and customer service skills
• confidence in using basic IT systems
• a calm, proactive approach and the ability to diffuse difficult situations professionally
• due to the amount of walking, please ensure you are able to meet the physical requirements of the role
If you're ready to take on a new role that offers variety, public interaction, and the chance to contribute to the day-to-day life of Crawley, we encourage you to apply.

The post holder will be required to work an average of 37 hours per week. Working hours will be on a rota basis and include regular weekend and bank holiday working so you will need to be flexible. This post is excluded from the flexible working hours scheme. A 14% enhancement on the basic rate of pay (excluding Crawley allowance) will be paid for Saturdays and Sundays worked. The post holder will be required to work during the council's Christmas closure period (excluding Christmas Day and Boxing Day), for which time off in lieu will be given. Full uniform and training will be provided. The post holder must have a current UK manual driving licence and be able to use suitable alternative methods of transport throughout the borough. The post holder will be required to use a body-worn video camera in line with the council's policies. Lone working will be a requirement of this role. Satisfactory clearance of a Standard Disclosure and Barring Service Check (DBS) will be a condition of employment.Employee benefits We offer a generous employee benefits package, with a range of discounts, benefits and wellbeing incentives to suit everyone. At Crawley Borough Council, you will have access to a structured programme of learning from day one, designed to help you succeed in your role and grow your career.