Civil Enforcement Officer

37 hours per week with weekend and Bank Holiday working on a rota basis. Hours of work may vary between 6.00 am and 12.00 midnight Wychavon District Council operates a range of parking services on behalf of Bromsgrove District Council and Redditch Borough Council. Duties of a Civil Enforcement Officer:

• Issuing penalty charge notices to vehicles parked in contravention of the Traffic Regulation Orders for On-Street locations in the Bromsgrove district and Redditch borough, and in the Off-Street car parks
• Work is completed mainly on foot and will involve moving between sites
• Patrolling the local areas to maintain good traffic flow
• Undertake ticket machine checks and assist people in the community to use our facilities
• Make a difference to the way people can use and access parking spaces
• Regularly assist customers at Bromsgrove Shopmobility
• Work flexibly on a rota basis, covering a variety of shifts including weekend working
  
  Have a good standard of education with qualifications in English and Mathematics
• Be highly motivated with good interpersonal skills and be able to handle sensitive (and sometimes confrontational) situations confidently and calmly in a professional manner
• Have good communication skills and an ability to work on your own initiative
• Be able to travel and patrol around the Bromsgrove district and Redditch borough including the outlying villages is essential, and you will need to have access to and use of a vehicle to carry out these patrols (business use insurance for your vehicle will be required)
• Be working outside alone in all weathers and walking for long periods, (seven or more hours per day)
• Need to be able to work on a rota basis and cover a variety of shifts including weekends
• Be able to undertake other duties as required and provide support to other local areas when needed
• Have experience in a similar role or in customer service, retail and hospitality
  
  What we can offer
Our staff are at the heart of what we do and are key to ensuring we deliver our We are Wychavon District Council plan (attached) to make a positive difference to our communities, our economy and our environment. We are always looking to recruit, develop and retain the very best talent we can find. So, as well as a rewarding career, we offer a range of attractive benefits, such as
• Excellent pension scheme with employer contributions
• Generous annual leave entitlement with options to purchase additional annual leave
• Committed training programme and development opportunities
• Discounted Gym and swim membership
• Health and Wellbeing support and a Free Employee Assistance scheme including access to counselling services
• Cycle to Work scheme
• Employee Discounts with a range of companies including EE and the Kaarp discount scheme.