Children's Service Agent

As a Children's Service Agent, you will join a friendly motivated team committed to providing excellent customer service. Main duties and responsibilities:

• To work with a range of internal and external agencies to ensure the safeguarding of children and young people and referral to services to achieve the best outcomes for the child.
• To provide the best quality service for all First Response Children's Duty service users, maintaining professional standards and responding to concerns appropriately.
• To process a range of referrals received from professionals and members of the public via email and telephone and to be responsible for a range of generic email boxes to process different types of referrals.
• To utilise case management systems for inputting and gathering accurate and timely information.
• To consult with other agencies to obtain missing mandatory information required.
• To communicate effectively with Social Workers, Team Managers, professionals and members of the public and use initiative to respond quickly and escalate enquiries to a senior where there are immediate safeguarding concerns.
• To be able to follow written processes and guidance provided, and to be able to prioritise your own workload and work as part of a team.
  
  To apply for this post, you must respond to and provide evidence of the following essential criteria within your personal statement. This should be no more than 1,000 words.
• You have recognised Academic Qualifications, e.g. 'GCSE', 'A' Levels, Vocational Quals, Professional/Further Education Quals in relevant area, an NVQ 2 in Business Administration or equivalent, or equivalent level of relevant experience.
• You have experience in communicating with a wide range of people, including professionals and members of the public, and maintaining a professional demeanour.
• You must have an understanding of children and their families and their needs including services available.
• You can handle sensitive and distressing information whilst maintaining confidentiality.
• You have experience working in a fast-paced and stressful environment whilst accurately maintaining records and following processes.
• You can demonstrate the ability to prioritise your own workload and work under your own initiative, as well as working well within a team, working towards tight timescales.
• You are computer literate and have experience being an able and accurate typist.
In addition, we also expect you to share and to delivering accessible and inclusive services which meet the needs of all of our residents. You will be asked to demonstrate your understanding of these commitments as part of the selection process. Reasonable adjustments will be considered for applicants with a disability. We are a . Interested in Flexible Working? We are open to discussions about flexible working, which may include part time working, job sharing, term-time working, flexible start and finish times, and hybrid working, depending on the requirements of the role and the service. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below.

About Leicestershire County Council At Leicestershire County Council, we're committed to making a real difference in people's lives. Our aim is to work with communities and partners to deliver public services that make Leicestershire the best possible place to live and work for everyone. Our employees play a key role in supporting this goal and helping us deliver the vital services we provide to the people of Leicestershire. Whether you're starting your career or looking for your next challenge, you'll find a place with us where your ideas are valued, and your work has purpose. For further information on what it's like to work for us and the benefits we offer, please refer to the following