Child Maintenance Service - Workgroup Leader Maintenance

As the UK government's largest public service provider, the Department for Work and Pensions (DWP) is responsible for welfare, pensions and child maintenance policies.

The Child Maintenance Service (CMS) supports parents who are unable to reach a private financial agreement by ensuring - and when necessary, enforcing - their legal responsibility to contribute to their child's living costs. Our mission is simple: to get money to children, because it makes a real difference in their lives.

While we've made significant progress in transforming our service, we remain ambitious about what more we can achieve for the families who rely on us. CMS is a dynamic and rewarding place to work. Step into any of our service centres and you'll find passionate, dedicated professionals committed to supporting our customers.

We are proud to foster an inclusive and diverse workforce where everyone can thrive. If you're looking to make a difference, this could be the career for you.

This is a fantastic opportunity to start or grow a fulfilling career in the Civil Service. We offer a flexible work-life balance, along with opportunities for growth, challenge, and personal development.

The Child Maintenance Service (CMS) has an exciting opportunity at the Higher Executive Officer (HEO) grade. We are looking for a candidate to fill this key role who has a passion for leading and delivering excellent customer service, who are flexible and versatile, able to make sound decisions, and drive and implement change in a high profile often high-pressured environment.

You will be an inspirational and resourceful leader, able to drive people engagement across your teams, setting high standards for people leadership throughout the business, and personally exemplifying "one customer, one business" behaviours. Leading / managing a team you will be accountable for managing workloads, effectively managing resources, and prioritising and addressing any risks to ensure performance targets and customer objectives are met. As a people manager you will support wellbeing across the teams, manage attendance and conduct regular Coaching reviews confidently addressing risks to performance.

You will be an excellent communicator with the ability to influence and motivate people at all levels, supporting colleagues by communicating corporate changes and the long-term organisational vision with clarity and purpose.

You will have the ability to understand and lead change, creating and role modelling a 'continuous improvement' culture that promotes and supports innovation and delivers improvements to performance and customer service / experience.

You will manage dissatisfaction and complaints within timescales and provide feedback to support continual improvement.

Role Responsibilities

Workgroup Leader Maintenance

Successful candidates will lead large teams of around 60 people delivering great service in caseworker positions.

Operational leaders are accountable for creating an environment to support the flexible effective personalised delivery of customer services, quality and performance across their teams. They provide leadership and effective use of resource to ensure performance targets, quality and accuracy standards and customer objectives are met.

Additionally providing transformational leadership to the team and beyond - inspiring colleagues through difficult situations, transforming performance and building high performing teams.

Important: During the initial 11 weeks of employment, you will be required to work full-time to complete and consolidate training. Once this training is complete colleagues should be able to adopt their agreed working pattern