Child Maintenance Service - Management Information Reporting and Development Senior Leader

Child Maintenance Service (CMS) relies on high-quality management information (MI) to improve performance and outcomes for families. As the Senior Leader for MI Development & Reporting, you will lead a team to design, build and assure MI products used by Senior Leaders CMS and DWP. You will be required to effectively use all resources available, including leading and developing others to deliver products within timescale and utilising a range of technical / digital products, providing value for money. These functions and activities play a key role within CMS and across DWP. The successful candidate will be responsible for:

• Leading, motivating and supporting your team to work together in a fast-paced delivery environment; making timely leadership interventions to align with business priorities and continuously improve results.
• Creating a supportive, performance-driven culture, managing people matters fairly, consistently and inclusively.
• Setting and delivering a team plan/workplan, highlighting successes and escalating risks early with mitigations.
• Building capability for yourself and the team - identifying and taking learning opportunities at the first sensible point, aligned to individual development plans and supported by a range of learning resources.
• Delivering performance analysis and reporting products that are well-communicated and actively used to support CMS/DWP in delivering its strategy.
• Assuring delivery so that reports, products and written advice are completed on time and in compliance with data security, policy, legislation and senior leadership steers.
• Embedding an assurance strategy so products, reporting and advice are quality-assured and continuously improved.
• Using clear communication and emotional intelligence to coach and support others, and to challenge and support senior stakeholders appropriately.
• Managing team workloads, attendance, health and safety, and conducting regular performance reviews; proactively addressing risks to performance.
• Building strong stakeholder relationships across CMS and DWP; acting as a focal point for resolving national performance and reporting queries.
• Championing a performance culture through strong, inclusive leadership; providing appropriate challenge and support to Directors and operational leaders.
• Accountable for managing team workloads, attendance, safety and conducting regular performance reviews confidently addressing risks to performance
• Building and maintaining strong stakeholder engagement with colleagues across CMS and DWP acting as a focal point for helping to resolve national performance and reporting queries.
• Being accountable for supporting a performance culture through strong and effective leadership, providing appropriate challenge and support to Directors and Operational leaders.
We are looking for people who are flexible and versatile and who will help us deliver excellent customer service, make sound decisions, implement change and lead others., Your personal statement will be assessed against the following essential criteria. Please ensure you provide specific, evidence-based examples that clearly demonstrate how you meet each one.,
• This post covers multiple sites and therefore will involve some travel.
• This role requires National Security Vetting (NSV) to the level Security Check (SC). See the Security section below for further detail.
Behaviours We'll assess you against these behaviours during the selection process:
• Leadership
• Seeing the Big Picture
• Communicating and Influencing
• Delivering at Pace, Civil Servants applying on promotion will usually be appointed to the salary minimum or within 10% of existing salary.
Any move to DWP from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may, however, be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at the Childcare Choices Website. For further information on National Security Vetting please visit the Demystifying Vetting website . Feedback will only be provided if you attend an interview or assessment. Security Successful candidates must undergo a criminal record check. Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window) . See our vetting charter (opens in a new window) . People working with government assets must complete baseline personnel security standard (opens in new window) checks. Nationality requirements This job is broadly open to the following groups:
• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements (opens in a new window) Working for the Civil Service The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window) . The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy. Diversity and Inclusion The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window) . Apply and further information This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative. The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window) .


• Leadership & Coaching: Proven ability to lead, coach and develop others; set clear objectives; manage performance and wellbeing fairly and consistently. (Lead Criteria)
• Communication & Influence: Ability to communicate clearly and concisely (both written and verbal); engage, influence and collaborate effectively with a wide range of stakeholders at all levels.
• Delivering at Pace: Ability to work flexibly and meet changing priorities; manage a diverse workload; and optimise resources effectively to meet current and future customer expectations.
• Inspiring Others: Ability to motivate and positively influence colleagues, gaining buy-in through inclusive engagement; actively seek, listen to, and act on feedback.
• Analysis & Continuous Improvement: Ability to critically analyse products and processes including MI, to identify issues and opportunities; and drive improvements and solutions.
• Management Information: Ability to lead the design, development and delivery of MI reports from concept through to implementation.
• Technical Capability: Experience using advanced Microsoft Excel and PowerPoint, Visual Basic for Applications (VBA), and Statistical Analysis System SAS/SAS Enterprise Guide; or a strong natural aptitude for quickly building technical expertise to improve efficiency and reduce costs., Leadership & Coaching: Proven ability to lead, coach and develop others; set clear objectives; manage performance and wellbeing fairly and consistently
  
  As the UK governments largest public service provider, the Department for Work and Pensions (DWP) is responsible for welfare, pensions and child maintenance policies.
The Child Maintenance Service (CMS) supports parents who are unable to reach a private financial agreement by ensuring and when necessary, enforcing their legal responsibility to contribute to their childs living costs. Our mission is simple: to get money to children, because it makes a real difference in their lives. While weve made significant progress in transforming our service, we remain ambitious about what more we can achieve for the families who rely on us. CMS is a dynamic and rewarding place to work. Step into any of our service centres and youll find passionate, dedicated professionals committed to supporting our customers. We are proud to foster an inclusive and diverse workforce where everyone can thrive. If you're looking to make a difference, this could be the career for you. This is a fantastic opportunity to start or grow a fulfilling career in the Civil Service. We offer a flexible work-life balance, along with opportunities for growth, challenge, and personal development.

Alongside your salary of 44,447, Department for Work and Pensions contributes 12,876 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window). New entrants are expected to join on the minimum of the pay band. Working for DWP will include benefits such as learning and development tailored to your role, an environment with flexible working options, a culture encouraging inclusion and diversity. Annual Leave 23 days annual leave rising with service to 30 days, plus public holidays., The Departments contracted working hours are:
• Monday to Friday:07:45 to 20:00
• Saturday:08:45 to 17:00
Employees are contracted to work a set number of hours per week within these timeframes.
• Forfull-time employees, this is37 net hours per week(equivalent to42 gross hours, including meal breaks).
• Forpart-time employees, the number of hours will be proportionally less, based on their contract.
Employees are expected to work the full number of hours for which they are contracted. See the Candidate Pack for more of the benefits available to as a Civil Servant. Things you need to know Artificial intelligence Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use., At the Department for Work and Pensions (DWP) we value diversity and inclusion and actively encourage and welcome applications from everyone, including those that are underrepresented in our workforce. Find out more about working for DWP on the DWP Careers Hub . Reserve List A reserve list may be held for a period of 3 months from which further appointments can be made. If you are placed on a reserve list but we cannot immediately offer you a post, please note:
• If you are later offered the role you applied for, in a location you have expressed a preference for, and you decline the offer or are unable to take up the post within a reasonable timeframe you will be withdrawn from the campaign and removed from the reserve list, other than in exceptional circumstances (e.g. a contractual Part Time Working Pattern cannot be accommodated in the initial role offered or in cases of serious ill health).
• If DWP makes an offer of an alternative role or location to that which you originally applied for, and you decline that offer, you will be able to remain on the reserve list.
Disability Confident Scheme If high application volumes are received, the benchmark for candidates to proceed to the next stage may be raised. In line with our commitment to the Disability Confident Scheme (DCS), we aim to advance all candidates applying under the DCS who meet the minimum standard. However, we may only progress those candidates who best meet the required standards. Reasonable Adjustments We consider visible and non-visible disabilities, neurodiversity or learning differences, chronic medical conditions, or mental ill health. Examples include dyslexia, epilepsy, autism, chronic fatigue, or schizophrenia. If you need a change to be made so that you can make your application, you should contact the Government Recruitment Service via DWPRecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs. Complete the Reasonable Adjustments section in the Additional requirements page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if youre deaf, a Language Service Professional. If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section. Integrity, plagiarism and Civil Service Principles The Civil Service values honesty and integrity and expects all candidates to abide by these principles. Please ensure that all examples provided in your application are taken directly from your own experience and that you describe the examples in your own words. Examples of plagiarism can include:
• Presenting the work, ideas and experience of others as your own
• Copying content or answers from an online or published source that is not your own