Child Maintenance Service - Enforcement HEO Team Leader

As the UK government's largest public service provider, the Department for Work and Pensions (DWP) is responsible for welfare, pensions and child maintenance policies. The Child Maintenance Service (CMS) supports parents who are unable to reach a private financial agreement by ensuring - and when necessary, enforcing - their legal responsibility to contribute to their child's living costs. Our mission is simple: to get money to children, because it makes a real difference in their lives. While we've made significant progress in transforming our service, we remain ambitious about what more we can achieve for the families who rely on us. CMS is a dynamic and rewarding place to work. Step into any of our service centres and you'll find passionate, dedicated professionals committed to supporting our customers. We are proud to foster an inclusive and diverse workforce where everyone can thrive. If you're looking to make a difference, this could be the career for you. This is a fantastic opportunity to start or grow a fulfilling career in the Civil Service. We offer a flexible work-life balance, along with opportunities for growth, challenge, and personal development. The Child Maintenance Service (CMS) has an exciting opportunity at the Higher Executive Officer (HEO) grade. We are looking for a candidate to fill this key role who has a passion for leading and delivering excellent customer service, who are flexible and versatile, able to make sound decisions, and drive and implement change in a high profile often high-pressured environment. You will be an inspirational and resourceful leader, able to drive people engagement across your teams, setting high standards for people leadership throughout the business, and personally exemplifying "one customer, one business" behaviours. Leading / managing a team you will be accountable for managing workloads, effectively managing resources, and prioritising and addressing any risks to ensure performance targets and customer objectives are met. As a people manager you will support wellbeing across the teams, manage attendance and conduct regular Coaching reviews confidently addressing risks to performance. You will be an excellent communicator with the ability to influence and motivate people at all levels, supporting colleagues by communicating corporate changes and the long-term organisational vision with clarity and purpose. You will have the ability to understand and lead change, creating and role modelling a 'continuous improvement' culture that promotes and supports innovation and delivers improvements to performance and customer service / experience. You will manage dissatisfaction and complaints within timescales and provide feedback to support continual improvement. As an Enforcement HEO Team Leader CMS Enforcement is a fundamental stage in the Payment Compliant process for securing compliance on our most difficult non-paying cases. This is a fast paced and challenging environment. Successful applicants will have line management responsibility for up to 14 Enforcement Case Managers. Key tasks will include the delivery of our people agenda which is balanced alongside strong performance management and our responsibilities with regard to governance, risk, security and health and safety management requirements. Hold case conferences with direct reports on a regular basis to discuss best means of securing compliance using all tools available whilst balancing the needs of the customer.

• Important: During the initial 11 weeks of your employment, you may be required to participate in full-time, 100% office-based training