Chief Operating Officer

Reporting directly at board level, the COO will own the organisational management agenda, lead and support development of the senior management team and site leads, and delegate effectively enabling the Board and clinical directors to maintain strategic oversight without routine operational involvement. The COO is the primary operational voice to the Board, providing clear, timely, and data-driven assurance. The successful candidate will be confidently digitally enabled fluent across modern primary care platforms, business intelligence dashboards, and AI-supported productivity tools and able to harness data and technology to drive efficiency, decision-making, and live operational assurance., Hold full, visible accountability for operational performance across all 12 Willows Health practice sites, with authority to act on behalf of the organisation in day-to-day matters.

Lead daily operational delivery, managing capacity, demand, and patient access effectively across all sites.

Strengthen and standardise operational processes and standards across reception, administrative, digital, and clinical support functions.

Ensure operational alignment with Willows Healths clinical leadership, digital strategy, and wider organisational priorities.

Build and maintain a structured knowledge management and operational continuity framework ensuring institutional knowledge is systematically captured, maintained, and distributed across the senior team.

Establish clear, documented delegation frameworks enabling site and functional leads to operate with confidence and accountability.

Willows Health is the largest provider of NHS primary care services in the East Midlands, delivering high-quality, patient-centred care across 12 sites to over 65,000 patients. As an organisation at the forefront of innovation in general practice with a digital-first patient access model, a growing Urgent Care Service, and the Willows Health Academy, we are seeking an experienced Chief Operating Officer to provide decisive, accountable operational and strategic leadership across the whole organisation.