Charity Administrative Assistant - BLAST initiative

To provide efficient, sensitive, and well-organised administrative support to the BLAST (Building lives after stroke team) Support Worker, helping ensure stroke survivors and their families receive timely, coordinated, and person-centred support., 1. Administrative Support

• Manage diaries, appointments, and scheduling for the BLAST Support Worker
• Prepare correspondence, reports, and individual case-related documentation
• Maintain accurate and up-to-date records of service users
• Handle incoming calls, emails, and referrals, responding or directing as appropriate
2. Service User Coordination
• Act as a first point of contact for stroke survivors, carers, and professionals
• Support the referral process, ensuring all required information is collected and recorded
• Arrange & send appointment confirmations, reminders, and follow-up communications
• Maintain confidentiality and handle sensitive information with care
3. Data Management & Reporting
• Input and update data on both internal and external systems and databases in line with funding criteria
• Support monitoring and reporting requirements (e.g., outcomes, activity levels, support plan data)
• Assist with audits and data quality checks
4. Meeting & Event Support
• Arrange meetings, including booking venues, hubs or virtual platforms
• Prepare agendas, take minutes, and track actions
• Support organisation of support groups, awareness events, or training sessions
5. Resource & Information Management
• Maintain supplies of information packs and resources for Stroke survivors
• Ensure materials are up to date and accessible
• Support distribution of information to service users and stakeholders
6. Partnership & Team Support
• Liaise with healthcare professionals, community organisations, and internal teams when required in order to support the BLAST support worker.
• Support communication between the BLAST Support Worker and external partners
• Contribute to a positive, collaborative team environment
  
  Empathetic and patient approach when dealing with vulnerable individuals
• Attention to detail and accuracy
• Ability to prioritise workload and work independently
• Flexible and adaptable in a busy environment
• Professional and approachable manner, Commitment to equality, diversity, and inclusion
• Adherence to data protection and confidentiality policies
• Willingness to undertake relevant training