Changing Room - Team Leader

Job Title: Changing Room - Team Leader Hourly Rate of Pay:£18.68Position Type: PermanentEmployment Type: Full TimeTotal Weekly Contractual Hours: 43 hours Shift Pattern:4 shift on 4 shifts off Location: Sellafield, Seascale, Cumbria, England CA20 1PG

Job OverviewSupports the day-to-day delivery of services by leading and coordinating a team to achieve operational, quality, safety, and customer service standards. Reporting to the Supervisor, the Team Leader provides first-line support and guidance to team members, allocates work activities, monitors performance, and assists in resolving operational issues to ensure the smooth and efficient running of the service.

Main Duties

-Proactively deal with queries, providing feedback and escalating issues where appropriate.

-Report all incidents, accidents, near misses, and unsafe conditions at the earliest opportunity.

-Deliver regular team briefings and engage with employees to identify, address, and escalate issues.

-Support the Supervisor in carrying out workforce audits and assurance activities.

-Attend and actively participate in training, development, and appraisal activities.

-Coach, mentor, and support team members to develop their skills and achieve required competencies and SQEP standards.

-Assist management and Supervisors with reasonable requests and additional duties appropriate to the role.

-Monitor daily performance and workload to ensure service standards are achieved.

-Promote a positive safety culture and ensure compliance with company and site procedures.

-Demonstrate sound judgement, quick thinking, and practical decision-making to support operational delivery.

Drivers license preferable.

-Proven experience of leading, guiding, or coordinating a small team within an operational, customer service, or administrative environment.

-Ability to motivate, coach, and support team members to achieve performance and development objectives.

-Clear and confident communication skills, with the ability to engage effectively with staff and supervisors.

-Ability to identify issues, make informed decisions, and implement practical solutions.

-Good attention to detail, ensuring accuracy in reporting, quality checks, and documentation.

-Competent in the use of IT systems, reporting tools, and communication platforms, with a willingness to undertake further training as required.

-Strong organisational skills with the ability to prioritise workloads and meet service delivery requirements.

-Commitment to maintaining high standards of health, safety, quality, and customer service.