Ceremonies Coordinator - Reg Officer

We are looking for Ceremony Coordinators/Registration Officers to join our team dealing with ceremony bookings. You'll help customers book and pay, explain legal preliminaries, and advise on planning the content for each ceremony type. This will involve a high level of coordination, advice and entering details into a bespoke registration system. You will also provide ceremonies at weekends as part of a roster. This is a busy, public facing role which offers great personal satisfaction supporting our customers to record and celebrate significant life events., We are a Disability Confident Employer - committed to ensuring that our recruitment and selection process is inclusive and accessible.

You will be committed to delivering a high quality, customer focused, frontline service on the telephone, email and in person, with excellent communication skills and the ability to work under pressure. A high degree of accuracy and attention to detail is paramount in the day-to-day operation of your role. You will have the ability to work well as a member of a small team as well as have the ability to work using your own initiative.,

• A team player with strong collaborative skills.
• Excellent communication and interpersonal skills, with the ability to build rapport with a wide range of customers.
• Excellent attention to detail and a commitment to accuracy, particularly when dealing with legal and statutory documentation.
• Strong organisational skills with the ability to manage multiple tasks and priorities effectively.
• A customer-focused approach, with the ability to provide a professional, empathetic and supportive service.
• Sound IT skills and able to accurately record information.
• The ability to work flexibly, including participation in a weekend ceremonies rota and attending venues.
  
  Hampshire County Council offers a competitive salary and benefits package.