Centre Administration Support Apprentice

Introduction

Futures Changing Ltd is seeking a professional, organised, and reliable Apprentice Centre Administrator to support the smooth day-to-day running of the centre. This role focuses primarily on centre administration, reception duties and accurate data management, compliance. No previous experience necessary. 

About the Employer

At Futures Changing, we make education inclusive, engaging, and tailored to every student—especially those who need it most.

Specialising in construction, wellbeing, and personal development, we provide hands-on training and real-world skills in a structured environment that builds confidence, independence, and career readiness.

Whether it’s term-time programs like Changing Futures, holiday initiatives like The Yard Projects, or commercial courses; we create meaningful opportunities for young people to thrive.

What You'll Do

Centre Administration & Reception:

• Act as the first point of contact for visitors, learners, staff, and external partners
• Maintain a welcoming, professional reception and front-of-house environment
• Answer telephone and email enquiries using professional phone etiquette
• Maintain accurate records of centre activity, learner attendance, and daily operations
• Support the organisation of meetings, events, and learner inductions
• Ensure all information is handled securely in line with GDPR and safer working practices

Social Media and Digital Tasks:

• Support the creation of approved social media content
• Draft and schedule posts under supervision
• Engage with audiences in a professional and appropriate manner
• Follow brand guidelines, safeguarding and online safety policies
• Monitor basic engagement such as likes, comments and shares
• All social media activity will be supervised and aligned to organisational policies

Data Management & Compliance:

• Maintain accurate learner records on internal systems in line with funding and awarding body requirements
• Support preparation of data for audits, inspections, and internal quality reviews
• Ensure compliance with organisational policies including safeguarding, health and safety, equality, and diversity
• Contribute to continuous improvement by identifying opportunities to enhance administrative processes

Safeguarding & Safer Recruitment:

• Follow the organisation’s Safeguarding and Child Protection Policy at all times
• Promote a culture of safety, wellbeing, and professionalism across the centre
• Be vigilant in identifying, recording, and reporting safeguarding concerns appropriately
• Participate in safeguarding and Prevent training as required
• Handle sensitive learner and staff information in line with safer recruitment principles

Professional Conduct & Boundaries:

• The apprentice must maintain appropriate professional boundaries with learners at all times
• The apprentice must not engage in informal, unsupervised, or inappropriate contact with learners, either in person or digitally
• Friday home-study days do not permit learner contact unless explicitly authorised and supervised
• Any concerns relating to conduct or safeguarding must be reported immediately in line with organisational policy

Training Outcome

After completing the Centre Administration Support Apprenticeship, learners can progress into further training or employment within business and digital support roles.

Level 3 Business Administration Apprenticeship:

This pathway builds on core administrative skills and can lead to roles such as Senior Administrator. Learners develop greater responsibility for systems, communication, and supporting organisational operations.

Level 3 Social Media Apprenticeship (or Digital Marketing pathway).

For those interested in marketing and communications, this route develops skills in content creation, managing social media platforms, analytics, and online engagement. It can lead to roles such as Social Media Assistant, Marketing Assistant, or Digital Content Coordinator.

Skills Required

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Administrative skills
• Team working
• Initiative
• Non judgemental
• Patience

Qualifications

• Essential - GCSE - English - 4
• Essential - GCSE - Maths - 4

Course Information

Course: Customer service practitioner (level 2)

Level: 2

Route: Sales, marketing and procurement

Apprenticeship Level: Intermediate

Working Arrangements

Working Week: Centre-Based Working - Monday - Thursday: 8.00am - 3.00pm. Location: On-site at the centre. Friday: Allocated for off-the-job training and structured self-study, undertaken from home. (term time only)

Expected Duration: 1 Year 3 Months

Training Provider: ESSEX COUNTY COUNCIL