Centralised Recruitment - Radiology Booking Clerk

Are you passionate about making a difference in the NHS? Do you excel in administrative tasks and thrive in dynamic environments? If so, we have exciting opportunities for you! Within our Trust, we are committed to providing exceptional healthcare services to our community. As a cornerstone of the UK's healthcare system, we strive for excellence in every aspect of our operations. Join us in our mission to support and enhance our healthcare services. Our administration workforce is vital to our organisation, without them our front-line Doctors, Nurses and Allied Health Professional cannot deliver the excellent care to our patients we strive for. As an Administrator within the Trust, you will play a crucial role in ensuring the smooth and efficient operation of our Corporate operations across the hospital. Your efforts will directly contribute to the well-being and comfort of our patients, making you an integral part of their healthcare journey.,

• Radiology Booking Clerk - 37.5 hours per week, Permanent. Location: Unipart House, Cowley; John Radcliffe Hospital, Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community.
We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence. Update patient details on CRIS / EPR and other Trust and departmental record systems. Ensure patients that have not attended or cancelled their appointments are flagged up and rebooked in a timely manner. Request and coordinate patient notes from other hospitals and organisations, where the pathway requires input from these. Act upon queries from referrers, patients and other relevant parties in liaison with clinical staff. Take relevant action to provide reassurance and support to patients and their families by finding appropriate solutions to problems, which requires the ability to understand and explain basic medical procedures and terminology General Demonstrate high levels of customer care and be an ambassador for customer care within the Trust. Provide a robust administration function that underpins the delivery of a high quality service and maintain effective working relationships with clinical, nursing and administrative staff. Respond to communication and queries including email, face to face and over the telephone in a timely manner Maintain patient confidentiality at all times. Be flexible in your approach to work, such as covering other job roles at an appropriate grade or site, and to include varying working hours to ensure the service maintains a minimum level of cover during its core hours of 08:00 to 20:00. Use the Trust IT systems (for example EPR, CRIS etc.) to register patients, make appointments, ensure that details are correct, check in / check out outpatient appointments as appropriate. Assist with the processing of new referrals. Contribute to on-going and future service development projects supporting continuous improvement of the services we provide. Attend Departmental meetings and training as required to ensure that you maintain an up-to-date working knowledge of service and trust procedures Act in a manner aligned to our Trust Values and consistently demonstrate the behaviours that will ensure we achieve our ambition of delivering compassionate excellence. Any other duties which may be needed to fulfil the objectives of the post, which are appropriate to the grade., The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Essential criteria
• Good standard of Education with a minimum of 5 'C' grade GCSEs (inc English Language and Maths)
• Competence in use of various computer software packages, Proven experience within an administrative role
• Experience of working with the general public
Desirable criteria
• Previous NHS experience
• Experience of using CRIS system
• Experience of using EPR, Strong Computer Skills
• Excellent interpersonal and communication skills
• Highly organised and have the ability to coordinate and prioritise own workload
  
  Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research.
The Trust comprises of four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury. Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence., Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research. The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury. Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence. These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family., Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research. The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury. For more information on OUH please view OUH At a Glance by OUHospitals - Issuu, Sexual Safety Charter: In 2023 NHS England launched its first sexual safety charter, and our Trust proudly signed it. We pledge zero tolerance for inappropriate sexual behaviour and commit to the ten core principles Oxford University Hospitals promotes a safe, respectful hiring environment. If you want to make a difference with us, come and join our team. Together, we will uphold the highest standards of care and professionalism.