Central Reservations Executive - Tapas Brindisa - London

Brindisa Tapas is the home of authentic Spanish food in the UK, with customer service at the heart of everything we do. The Central Reservations Executive represents and upholds the Brindisa vision and values, delivering outstanding service to every guest from the first point of contact through to departure - an experience that exceeds expectations, drives revenue and builds return custom. Working with the Reservations Manager and site management teams, the role manages bookings accurately, maximises covers and enhances the guest journey across the group., Reservation Service - Answer the Central Reservations line promptly and communicate clearly and courteously, taking every booking correctly. - Respond to 'hola' and restaurant reservation enquiries promptly, with clear, warm written communication in line with brand tone. - Collect the required information from every guest and input all data correctly. - Inform guests of booking terms and conditions, and take and process deposit payments where required. - Make informed food, drink and menu suggestions, offering suitable dining alternatives where appropriate. Guest Management - Manage and diarise advance reservations, allocating tables to maximise covers and optimise guest flow without compromising service. - Take proactive action to minimise cancellations and follow up on advance bookings. - Profile guests, assign tags and notes, and maintain accurate guest data to enhance service and return custom. - Communicate the identity of regular and special guests to the wider team. - Greet diners with a warm welcome when carrying out Reservation Host duties, anticipating their needs. Events & Communication - Monitor and follow up large and future bookings, confirming details and passing information to Head Chefs and General Managers in good time. - Communicate reservation activity and any changes to line managers and site teams immediately. - Communicate future events and relevant information to guests via their preferred channel. - Support events and on-site functions, ensuring they exceed guest expectations. Health, Safety & Teamwork Support colleagues across restaurant, bar, kitchen and the wider reservations team to reach shared goals.

• 28 days holiday
• 35% discounts in our restaurants and our retail offerings
• Employee assistance program
• Cycle to work scheme
• 300 refer a friend reward
• Opportunity to progress within the business across our sites
• Opportunity for trips to Spain to meet our producers