Central Medical Centre - Receptionist

Central Medical Centre is a well established General Practice based in Morden Surrey providing care to over 9500 patients in the local community. The practice is situated close to Morden town centre, which has good public transport links. We have an exciting opportunity for an individual to join as part of a multidisciplinary team to support our clinicians and patients. Our reception team play a vital role in the smooth running of the practice. They are first point of contact for patients and are key to ensuring that processes work efficiently.Main duties of the job The role is varied and includes a range of tasks and duties. Including:-

• Dealing with patients enquiries and queries on the telephone and with those attending the practice in person
• Manage appointment systems and patient records
• Book, change, and cancel appointments
• Register new patients and update personal details
• Handle referrals, letters, and test results
• Maintain filing systems (paper and electronic)
• Deal with email correspondence from hospitals, partner organisations and other third parties
• Arrange translation services where required
• Care Navigation assessing patient requests (without giving medical advice), directing patients to the most appropriate clinician or service, To be the first point of contact for patients either on the telephone or face to face
Booking/scheduling/cancelling appointments Answering incoming telephone queries Data entry - including maintaining and updating patients records Dealing with incoming correspondence both via post and electronically Processing prescriptions and helping patients with prescription queries Dealing with patient queries received via telephone, email or through our website Registering new patients Arranging interpreting services as required for patients Processing of medical records Acting as a chaperone when required Ability to speak other languages desirable but not essential e.g Tamil The successful candidate will be required to join a rota for Saturday mornings (3hrs 9am - 12noon) approximately 1 in every 4 weeks.


• Educated to GCSE level or equivalent, GCSE Mathematics & English (C or above), Excellent communication skills (written and oral)
• Experience of working with the general public / customer service skills
• Strong IT skills
• Clear, polite telephone manner
• Competent in the use of Office and Outlook
• Effective time management
• Good organisational skills
• Ability to multi-task
• Ability to work as a team member and autonomously
• Good interpersonal skills
• Ability to follow protocols and procedures, Experience of working in General Practice
• Experience of using general practice IT systems - EMIS clinical system, Docman, Accurx, Abtrace, DART, Experience of working with the general public
• Experience of working in a customer service role, Experience of working in General Practice or a health care setting, Polite and confident
• Flexible and cooperative
• Motivated
• High levels of integrity and loyalty
• Sensitive and empathetic in distressing situations
• Ability to work under pressure
• Flexible
• Ability to follow strict confidentiality & GDPR guidelines
• Disclosure Barring Service (DBS) check
  
  The practice is based over 3 floors and provides full DDA access to the ground floor. The practice has a team of 30 staff and has links with other local practices and healthcare providers.
We are forward thinking practice and constantly strive to provide and offer a high level of care to our patients. Our core values reflect the principles of general practice, the NHS constitution and our commitment to delivering safe, effective and compassionate care to our community. The team work closely together to support each other in a friendly and welcoming atmosphere. The practice is rated as good with CQC across all five domains.