Central Control Room Operator

This is a great opportunity to join Canterbury City Council as a Central Control Room Operator.

As a Central Control Room Operator, you will gain all the perks of working for Canterbury City Council, in an exciting role at the hub of communication, working in our new, modern, city centre Control Room as part of a supportive team.

It is a multi-functional role that can mean rapid changes regarding who you are talking to and what help you can provide., As an Operator, there's lots going on in the Central Control Room. It is a dynamic environment where you will be in the hub of things, in contact with many different people with different needs and requirements. You will be supporting

Have very good communication skills, listening, speaking, as well as written/typed for recording information that may need to be used in the future

Can accurately and timely, enter and retrieve information on electronic recording systems, as well as using email.

Have experience of working within established policies and procedures.

Can work flexibly as the job is not Monday-Friday, 9am-5pm

Can be an effective member of a team in a supportive team environment

It is the person, and their skills and abilities to support Central Control we are looking for. This could be demonstrated from having worked in another control room, or similar, but this is not essential as experience can be transferable and some specific skills learnt.

Please note, applicants must either have a current SIA CCTV Public Space Surveillance Licence or be able to secure this within an agreed timeframe with our support, and this licence must be maintained whilst in post.

Due to the nature of this role, the successful applicant will be required to undertake an enhanced DBS check as part of their pre-employment clearances and pass Kent Police vetting.

A £35,369.89 prorated salary (prorated at 42 hours per week, based on a FTE salary of £31,159.19 starting salary at 37 hours per week).

Support to achieve and maintain SIA CCTV Public Space Surveillance Licence

Cost of living pay award negotiated annually as a salary increase

Generous annual leave entitlement, increasing with service

Fantastic local government pension scheme

Employee perks including multiple retailer and lifestyle discounts

Stay healthy: Access to free counselling, advise and webinars through our employee assistance programme, as well as contributions to the costs of flu jabs

Modern city centre workplace with staff parking on site, Our CCTV system and the council's out of hours service

Users of Automatic Number Plate Registration (ANPR) car parks

People accessing the city centre through the bollard security cordon

Working pattern

Central Control is staffed 24/7 every day of the year, including bank and public holidays.

Central Control Room Operators cover an 8 week rolling rota, working a pattern of day, day, night, night, followed by 4 days off. Days are 6am-6pm, nights 6pm-6am

Permanent contract

The role is site based for the duration of each rota duty