CENCOM-Switchboard Operator

Please note in order to progress your application, your data will be processed by our 3^rd party recruitment providers - North London Partners Shared Service, who conduct recruitment activities on behalf of Whittington Health NHS Trust.
For our current apprenticeship vacancies, please go to https://www.gov.uk/apply-apprenticeship and use Keyword 'Whittington'
By applying for this role, you accept in the event you are successful that your personal data may be transferred from the Trust to another NHS organisation where your employment transfers within the NHS. This is in accordance with the streamlining programme which is aimed at saving you time and improving efficiencies within the NHS when your employment transfers.
Artificial intelligence (AI) is a set of technology that can perform various tasks that typically required human intelligence. Your application is your opportunity to demonstrate to us how you meet the requirements of the role.
We recognise that AI tools can support accessibility, equity and confidence for applicants. However, it's important that examples and responses genuinely reflect your own experience and abilities, as these will be explored further during the selection process. AI must not be used to provide misleading or false information during any stage of the application journey.
Further guidance can be found in the NLPSS Applicant Toolkit https://royalfree.pagetiger.com/cuuomnr/1.
Whittington Health NHS Trust is committed to fair and transparent recruitment and requires applicants to provide accurate information, as misleading details may affect their application or employment and may be verified in line with the Fraud Act 2006. For further information please visit https://royalfree.pagetiger.com/cuuomnr/1., + To answer all internal and external calls to the Trust in a prompt, efficient and helpful manner and connect to the required department.
+ Carry out regular routine emergency tests where necessary (e.g., cardiac arrest, fire) and record all responses. Following the test chase up non-responses identifying reasons.
+ Monitor alarm systems and follow procedures in the event of an activation, for Fire, Blood bank, Medical Gases and Mortuary. To
record and report all faults following the correct procedure.
+ Carry out first line checks on all equipment failures e.g., bleeps, pagers, mobiles, and Switchboard Operator consoles, and inform the
relevant Engineers.
+ Respond effectively and efficiently to all internal bleep/system failures, and Major Incidents, ensuring that the relevant Departments and Site Managers are contacted line with the written procedure.
+ Respond effectively and efficiently to all major incident and emergency situations ensuring all communications are maintained and urgent requests carried out.
+ Responding to emergency testing from the LAS (London Ambulance Service) on a regular basis.
+ Ensure, when informed, of changes to on-call rotas are updated appropriately within the Switchboard On-Call Rota.
+ To assist on any ad-hoc tasks as required by the department, within reasonable management request and in line with job requirements.

Working for our organisation
Whittington Health serves a richly diverse population and works hard to ensure that all our services are fair and equally accessible to everyone. Nowhere is this more obvious than in the way we look after our staff. We aim to employ a workforce which is as representative as possible of this population, so we are open to the value of differences in age, disability, gender, marital status, pregnancy and maternity, race, sexual orientation, and religion or belief. The Trust believes that as a public sector organisation we have an obligation to have recruitment, training, promotion and other formal employment policies and procedures that are sensitive to these differences. We think that by doing so, we are better able to treat our patients as well as being a better place to work., + To answer all internal and external calls to the Trust in a prompt, efficient and helpful manner and connect to the required department.
+ Carry out regular routine emergency tests where necessary (e.g., cardiac arrest, fire) and record all responses. Following the test chase up non-responses identifying reasons.
+ Monitor alarm systems and follow procedures in the event of an activation, for Fire, Blood bank, Medical Gases and Mortuary. To
record and report all faults following the correct procedure.
+ To follow all Trust Policies, Procedures and Local Guidelines within the Switchboard Department.
+ To operate all telecommunications equipment as appropriate e.g. Multitone bleep system, Vodafone paging, Mobile phones, radios and
Security Two way system.
+ Ensure that all requests for outside lines, international calls, premium rate calls and directory enquiries are monitored and challenged as appropriate.
+ Carry out first line checks on all equipment failures e.g., bleeps, pagers, mobiles, and Switchboard Operator consoles, and inform the
relevant Engineers.
+ Respond effectively and efficiently to all internal bleep/system failures, and Major Incidents, ensuring that the relevant Departments and Site Managers are contacted line with the written procedure.
+ To be responsible for the daily Testing of emergency equipment, e.g. radios, bleeps.
+ Respond effectively and efficiently to all major incident and emergency situations ensuring all communications are maintained and urgent requests carried out.
+ Responding to emergency testing from the LAS (London Ambulance Service) on a regular basis.
+ Ensure, when informed, of changes to on-call rotas are updated appropriately within the Switchboard On-Call Rota.
+ To accept calls for security assistance, dealing with or diverting on as appropriate.
+ To assist on any ad-hoc tasks as required by the department, within reasonable management request and in line with job requirements.
+ To report accidents and incidents, and to carry out any due diligence checklists as and when required as part of the job. e.g., Workplace Inspections and Safety, Display Screen Equipment (DSE) and any other relevant checklist.
+ To familiarise yourself with the escalation process within the department.
SAFEGUARDING CHILDREN AND ADULTS
To comply with the Trust's Safeguarding Children and Adults policies, procedures and protocols. All individual members of staff (paid or unpaid) have a duty to safeguard and promote the welfare of children, young people and vulnerable adults This will require you to:
+ Ensure you are familiar with and comply with the London Child Protection Procedures and protocols for promoting and safeguarding the welfare of children and young people.
+ Ensure you are familiar and comply with the London Multi Agency Safeguarding Vulnerable Adults Pan London Procedures.
+ Ensure you are familiar and comply with local protocols and systems for information sharing.
+ Know the appropriate contact numbers and required reporting lines.
+ Participate in required training and supervision.
+ Comply with required professional boundaries and codes of conduct
Whittington Health is committed to safeguarding all children and vulnerable adults and expects all staff and volunteers to share this commitment.
Your application form -
1. Provide only business email address for your referees - we are unable to request references from yahoo, Hotmail, Gmail accounts.
2. Make sure you to include all evidence of where you meet the essential requirement on the jobs description as this forms the base of our shortlisting criteria.
Our processes -
1. Closing dates are given as a guide; we are within our right to close adverts early so please ensure you submit your application as soon as possible to avoid delay.
2. If you do not hear from us up to 3 weeks after the closing date of the job unfortunately this means you have not been successfully shortlisted for interview. If your require feedback on your application please contact the appointing manager detailed in the body of the advert.
3. Please check your emails regularly as all correspondence from us will be via trac.systems - occasionally these emails will go into your Junk folder.
4. Employment at Whittington Health is offered subject to successful completion of a 6 month probationary period for all staff with the exception of GMC Registered Doctors.
Other important information -
+ Applications from job seekers who require sponsorship to work in the UK are welcome and will be considered alongside all other applications. Before submitting your application and to avoid disappointment please check that you are eligible under the UKVI points based system.
+ Applications are welcome from people wishing to job share or work flexible patterns. We are committed to equal opportunities.
+ In submitting an application form, you authorise Whittington Health NHS Trust to confirm any previous NHS service details via the Inter Authority Transfer (IAT) process should you be appointed to the post.
If you are offered a role with one of the NLPSS partner trusts, as part of pre-employment checks your identity and right to work documentation will be verified remotely (in most circumstances), using a certified identity verification service provider TrustID. You will be asked to capture an image of the relevant documents as well as a "selfie" using your smartphone/tablet (if available) for facial matching. TrustID will also perform a digital address check using Trunarrative and Equifax, which is a soft check and does not leave a footprint on your credit rating. For more information, visit www.trustid.co.uk
Please note that during the recruitment process your Identity Documentation (i.e. passport, driving licence, visa, etc.) will be scanned using a device which recognises UV, Infrared and Machine Readable Zone security features of the documents provided
The Trust uses electronic new starter forms on Trac to collect personal details. Information collected is securely stored and used to set up the employee record on the ESR HR system.
We would welcome applications from individuals who are from underrepresented groups in the organisation

We are looking to recruit 1 full time Operator to work on a rolling roster of 37.5 hours per week Monday - Sunday