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CEDA Energy Debt Specialist

Citizens Advice Liverpool, Liverpool

CEDA Energy Debt Specialist

Salary not available. View on company website.

Citizens Advice Liverpool, Liverpool

  • Full time
  • Temporary
  • Remote working

Posted 1 day ago, 10 May | Get your application in today.

Closing date: Closing date not specified

Job ref: b8477b0c73a9411c985f9b1f3a16ec02

Location ref: Liverpool

Full Job Description

The Energy Debt Specialist will provide a high-quality inbound telephone debt advice service to clients as part of our brand new Consumer Energy Debt Advice project. This project is for clients who have energy debt (amongst others) and is intended to reduce the impact of personal debt by providing them with debt solutions.

  • At least 6 months' experience of delivering excellent customer service in a regulated environment such as banking, insurance, or a contact centre.
  • Experience of achieving performance and quality targets/KPIs.
  • An ability to work independently without close supervision and collaboratively as part of a team.
  • Experience of listening and questioning with an ability to manage challenging situations.
  • Commitment to training and achieving full targets and quality requirements within a 3-month period.

Direct job link

https://www.jobs24.co.uk/job/ceda-energy-debt-specialist-126823580
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