CCTV Security Controller

CCTV Security Controller - Manchester Reporting to: Manchester Site Security Manager Position: - Permanent/Core Rota Pattern: - 6 on 3 off (3 days, 3 nights, 3 off) Hours: - 12 hours per shift Pay: - £14.35 an hour Day shifts timings: - 07:00 to 19:00 Night shifts timings: - 19:00 to 07:00 Qualifications:

• Skills for Security trained & certificated
• SIA licensed
• CCTV Certificated
• First Aid trained & certificated
• ACT Awareness certified (desirable)
• IT literate
Previous Experience
• Corporate Customer Services background (desirable)
• Ability to use MS Windows and MS Office applications
• A sound understanding of electronic security Access Control & CCTV systems (desirable)
Personal Skills
• Physically fit to fulfil active job role requirements
• Communication skills: clear verbal and written communication for reporting incidents and coordinating with management and authorities
• Technical proficiency: familiarity with security systems, surveillance technology and emergency response tools
• Analytical skills: capability to assess risks, identify threats and implement preventative measures
• Ability to work proactively/independently, part as a team, pay attention to detail and use intuition
• Ability to remain alert for long periods and demonstrate attention to detail and productivity
• A requirement to maintain high levels of concentration and block out background noise and distractions
• CCTV surveillance incudes the ability to sit for long periods and are therefore required to have an eye break of 10 minutes every hour.
• Develop and maintain first class customer service relations with client staff, all visitors, business partners, key stakeholders, including site security team
• A high standard of bearing and turnout
• Excellent telephone manner
• Ability to demonstrate a commitment to delivering a high-quality service
• Ability to liaise with others at all levels including senior management
• Ability to work within established procedures and contribute positively to any improvements
• Disciplined and Professional attitude
• Be familiar with and understand the principles of the Health and Safety at Work etc. Act 1974 whilst adopting and maintaining Safe Working Practices.
• Comply to corporate social responsibility and in support of Environmental Sustainability Statement and Goals
• To read, understand and comply with Code of Conduct
• Ability to remain flexible to personal tasks whilst contributing to the role as a 'team player'
• Excellent time keeping
• Should be proactive and self-motivated
• Required to be flexible in support of covering staff holidays, sickness or extra cover when required.
Responsibilities & Specific Tasks
• Protection of Life, Protection of Property, Prevention of Crime, Prevention of Loss and Waste
• Competent in the use and operation of surveillance equipment and surveillance techniques
• Identify improvements and legislative updates and compliance to service or procedures within the control room e.g.
• CCTV Codes of Practice, Data Protection, Records Management,Human Rights and Regulation of Investigatory Powers Acts; General Data Protection Regulations; the CCTV Commissioner.
• Evidence and database management Ensures that CCTV operators follow correct procedures including compliance with information sharing protocols
• Assist with the planning, development and coordination of the CCTV & Radio comms
• Provide regular performance management updates for the service requiring statistical analysis
• Ensure that the control room environment is safe, clean, well maintained and fully operational.
• Carries out any other duties that may reasonably fall within the general nature and responsibility of the post as required by the Security Manager
• Monitoring serviceability of security systems by conducting inspections of surveillance cameras, access control and alarm systems to ensure operational readiness
• Incident management: investigating, documenting and reporting security incidents, accidents or security breaches to management
• Administrative duties: maintaining detailed and accurate records, preparing reports and attending management meetings to discuss security matters.
• Monitoring of CCTV, Access Control and other protective systems, and act as a first line response to activations, faults & incidents
• To attain and maintain a high level of knowledge of the Site Assignment Instructions and Emergency Procedures and their local implementation, including - building lock downs, shelter in place, emergency evacuation and first aid response in line with training level capacity
• Document everything: produce timely reports of incidents and alarm activations, check & log reports whilst taking appropriate follow up action
• To log and transfer calls, relay messages and provide guidance and advice to visitors, clients, contractors and staff
• To react positively and professionally in support of security operations and emergency situations as required
• Application of guidelines for CCTV operators under the display screen equipment regulations
• Successfully complete site induction training to satisfactory standard and any other Corporate Security training courses deemed appropriate by Corporate Security Management
• Complete satisfactory probationary assessment as part of personal training and development plan
Operational Duties
• Monitoring of external and internal activity specific to multiple locations while identifying occurrences of suspicious or unusual behaviour
• Tracking of suspicious individuals specific to possible risk or threat
• Communication and liaison with security staff or police to provide detailed intelligence about suspects, such as their behaviours, actions, location and description.
• Ensuring CCTV systems are check and fully functioning, and that video footage is recorded and stored appropriately
• Assisting police in their enquiries by providing access to CCTV recordings, or copies of footage, as required, subject to appropriate GSPR protocol
• Provision of surveillance support to site patrolling program in support of risk identification and prevention
• Application of excellent situational awareness in relation to maintaining a high level of security and safety risk awareness, by being inquisitive while exercising caution and good judgement at all times
• Observation and surveillance skills to include risk and threat identification
• Application of SCaN principles and Power of Hello commensurate with countering risk of Hostile Reconnaissance
• Speedy and accurate reporting of suspicious activity
• Have a clear understanding of guidance and response relating to Trespass & Aggravated Trespass, Static Protest and Protest in Place situations
• Understanding of risk specific to social media Auditor attention and application of NPSA guidance pertaining to the CALM approach
• Ability to act immediately in support of Emergency Response
• Ability to operate mail X-ray scanner, including identification of suspicious packages commensurate with PAS 97 Mail Screening and Security Specification (for cross training in emergency back up only)
• To maintain appropriate and timely contact with both the client and Mitie management in accordance with specific instructions and routine duties
• To follow and comply with all routine site operating procedures
• To maintain communications in support of local and wider regional operations.
  
  Skills for Security trained & certificated
• SIA licensed
• CCTV Certificated
• First Aid trained & certificated
• ACT Awareness certified (desirable)
• IT literate
Previous Experience
• Corporate Customer Services background (desirable)
• Ability to use MS Windows and MS Office applications
• A sound understanding of electronic security Access Control & CCTV systems (desirable)
Personal Skills
• Physically fit to fulfil active job role requirements
• Communication skills: clear verbal and written communication for reporting incidents and coordinating with management and authorities
• Technical proficiency: familiarity with security systems, surveillance technology and emergency response tools
• Analytical skills: capability to assess risks, identify threats and implement preventative measures
• Ability to work proactively/independently, part as a team, pay attention to detail and use intuition
• Ability to remain alert for long periods and demonstrate attention to detail and productivity
• A requirement to maintain high levels of concentration and block out background noise and distractions
• CCTV surveillance incudes the ability to sit for long periods and are therefore required to have an eye break of 10 minutes every hour.
• Develop and maintain first class customer service relations with client staff, all visitors, business partners, key stakeholders, including site security team
• A high standard of bearing and turnout
• Excellent telephone manner
• Ability to demonstrate a commitment to delivering a high-quality service
• Ability to liaise with others at all levels including senior management
• Ability to work within established procedures and contribute positively to any improvements
• Disciplined and Professional attitude
• Be familiar with and understand the principles of the Health and Safety at Work etc. Act 1974 whilst adopting and maintaining Safe Working Practices.
• Comply to corporate social responsibility and in support of Environmental Sustainability Statement and Goals
• To read, understand and comply with Code of Conduct
• Ability to remain flexible to personal tasks whilst contributing to the role as a 'team player'
• Excellent time keeping
• Should be proactive and self-motivated
• Required to be flexible in support of covering staff holidays, sickness or extra cover when required.