CCTV Operator / Customer services

Monitor CCTV footage to identify and respond to criminal behaviour within M&S stores

-Offer phone support to M&S store colleagues, assisting with security-related matters

-Accurately input security and crime incident data into a central database

-Deliver exceptional customer service to our client, ensuring their needs are met

-Conduct regular check-in calls with security personnel to share valuable intelligence and updates

No prior experience is required for this role, as we offer comprehensive on-the-job training. This includes a fully funded CCTV SIA licence to ensure you have the skills needed to excel in your position.

We're looking for candidates who are:

-Excellent communicators with a professional telephone manner

-Computer literate with the ability to adapt to new systems

-Reliable, proactive, and customer-focused

If you're ready to start a rewarding career in a dynamic environment, we want to hear from you!, Excellent communication and customer service skills

-Strong ability to multi-task and prioritize workload effectively

-Highly committed, motivated, and proactive

-Experience working collaboratively as part of a team

-A keen interest in technology and AI

Job OverviewMitie, the UK's leading facilities management and professional services company, is expanding our M&S Security Operations Centre and we're looking for dedicated individuals to join our team.

£31,994.19 per annum working an average of 40 hours per week, including weekend working.

-Shift pattern of one week of 08:00am - 16:00pm/17:00pm and three weeks of 11:00am - 20:00pm or 12:00pm - 20:00pm

-A competitive salary

-Very attractive retail discount

-Overtime opportunities

-Training, career development & progression