Catering Manager- Monday - Friday

Our QSD concept is designed to bring the High St feel into the workplace with fresh daily meals designed to be nutritional, well balanced and enjoyed in a fast-paced working environment. Gather & Gather also prides itself on delivering weekly hot counter "Pop Ups" including dishes from our Pizza station, along with fresh baked goods and daily office hospitality menus., As our Catering Manager you will have a strong chef background, but a passion and flair for FOH customer service. You will be hands on, leading from the front, driving standards & customer experience. Ensuring your Head Chef and team are using the freshest, seasonal ingredients to create daily Gather & Gather menus. Ensuring that every cup of coffee is extracted to perfection, baked goods and retail displays are presented to highest standard and that our customers are the centre of everything we do. You will demonstrate strong coaching skills to support the development of your team. Build solid client & customer relationships to support the growth of your business. Oversee all financials to ensure all business targets and budgets are achieved., Food and Service Development

• Ensure that the client expectations of food and food service are consistently delivered and measured and are in line with the CH&CO brand.
• Set clear expectations to all staff regarding food and service standards to ensure that all services provided are of the highest standards.
• Continual review of the service and food provided in the site, providing feedback to the team and ensuring any necessary changes are incorporated into the service provision.
Relationship Management
• Be the first point of reference for all client comments and concerns and take any necessary action.
• Actively gain customer feedback and to use the information to improve the offering at any given business.
Finance
• Ensure the site achieves the financial targets agreed with the client in line with the budget.
• If necessary, where budget is not being achieved, identify and implement a strategy, in a timely manner, to overcome the shortfall.
• Make sure income is maximised at the site through effective purchasing, marketing and revenue/ waste control.
Managing/Developing a Team
• Provide effective performance management and appraisals to all Front of House staff in the business and the Head Chef.
• Ensure induction, initial skills and on the job training is provided for all Front of House staff to ensure the service is delivered in line with client expectations and CH&CO standards.
• Using outputs from the performance management and appraisal process identify training needs and work with relevant parties in CH&CO to ensure these needs are met., Gather & Gather employees stand out from the crowd. They are brave enough to continuously innovate and improve everything they do, embracing the exceptional every day. They understand the impact of what they do and are proud of their achievements.
KEEPING EVERYONE HAPPYOur ultimate aim is keeping our clients, customers and colleagues happy. We listen, communicate thoughtfully, share both good and bad experiences and build long lasting relationships. We're easy to do business with and always work with integrity.We recruit the very best talent and believe in a life long journey of learning, guaranteeing Gather & Gather retain the very best people for the future. We work as a team and respect each other ensuring we love what we do and have fun along the way.ENVIRONMENTS HERE TO STAYGather & Gather put provenance, sustainability and well-being at the heart of everything we do. If we see a problem, we own it and solve it, ensuring thatwe create environments that are here to stay.

Working with Gather & Gather has its perks! People are at the heart of everything we do, so we've developed a range of benefits and development opportunities to keep you content.
• Personal Development and Training opportunities
• Life assurance scheme
• Pension scheme
• Holiday allowance
• Private medical eligibility
• Eye care
• A great wellbeing strategy - including access to our Employee Assistance Programme, salary finance
• Family friendly support
• Regular social events and communication with our leaders
• A holiday purchase scheme
• Volunteering days
• Professional subscriptions
• Recognition schemes and people awards
• Long service awards
• Access to some great high street discount vouchers