Catering & Events Team Leader - Richmond

Catering & Events Team Leader - Richmond, We are seeking an experienced and motivated Catering & Events Team Leader to oversee the day-to-day operations of our hospitality services. This is a hands-on, customer-focused role where you will lead a team to deliver an exceptional guest experience while maintaining high operational standards. As Hospitality Supervisor, you will be responsible for supervising all aspects of the hospitality service, ensuring a welcoming environment and consistently high levels of customer satisfaction. You will lead, support, and develop a team while ensuring smooth coordination across departments. You will also play a key role in administrative processes, stock control, and operational support, stepping in as a point of contact in the absence of the Catering Manager. What you'll do:

• Supervise day-to-day hospitality operations and ensure high service standards
• Lead, train, and support team members, including recruitment and performance management
• Coordinate with departments such as front desk, housekeeping, and food & beverage
• Handle guest feedback and resolve complaints professionally
• Manage stock levels and maintain supplier relationships
• Support administrative tasks, including email communication and reporting
• Ensure compliance with Health & Safety, Food Safety, Hygiene, Fire Safety, and COSHH regulations
• Act as point of contact in the absence of the Catering Manager
  
  Previous experience in a hospitality supervisory or similar role
• Strong leadership and organisational skills
• Excellent communication and interpersonal skills
• Customer-focused with a passion for delivering high-quality service
• Ability to multitask and work under pressure
• Good IT skills, including Microsoft Office and hospitality systems
  
  Why Sodexo?:
Working with Sodexo is more than a job; it's a chance to be part of something greater. Belong in a company and team that values you for you. Act with purpose and have an impact through your everyday actions. Thrive in your own way. We also offer a range of perks, rewards and benefits for our colleagues and their families:
• Unlimited access to an online platform offering wellbeing support
• An extensive Employee Assistance Programme to help with everyday issues or life's larger problems, including legal and financial advice, support with work or personal issues impacting your wellbeing
• Access to a 24hr virtual GP Service
• Sodexo Discounts Scheme, offering great deals 24/7 across popular big-brand retailers
• Save for your future by becoming a member of the Pension Plan
• Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including a variety of learning and development tools
• Bike to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit
• Sodexo UK and Irelands enhanced benefits and leave policies
A little more about Sodexo: At Sodexo, our purpose is to create a better every day for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.


• Monday to Friday shifts between 7:00am to 5:30pm
• 40 hours per week
• 15.50 to 16.50 per hour + Sodexo employee benefits package
• Opportunities for career development
Catering & Events Team Leader