Casual Venue Host

The Venue Host plays a vital role in creating a positive first and lasting impression for all guests visiting the first direct bank arena. As the face of the venue, this role is responsible for meeting and greeting guests both outside and inside, ensuring every visitor receives a warm, friendly and professional welcome. The postholder will deliver exceptional customer service at all times, helping to create an inclusive, safe and enjoyable environment that enhances the overall guest experience.
The Responsibilities
Deliver a warm, professional welcome to all guests.
Actively engage with visitors to create a positive, welcoming atmosphere.
Serve as a visible and approachable point of contact for enquiries.
Provide support with directions, facilities, accessibility and event information.
Ensure guests feel valued and supported throughout their visit
Deliver consistently high standards of customer service.
Anticipate guest needs and resolve issues promptly and effectively.
Support an inclusive and welcoming environment for all guests.
Guest Services & Operations
Provide venue, local area and transport information as required.
Assist with wayfinding, ticketing enquiries and venue services.
Support VIP and hospitality guests to ensure a seamless experience.
Work with internal teams to meet guest needs and maintain safety.
Report incidents, concerns and feedback in line with procedures.
Team Collaboration
Work closely with Front of House, Security, Ticketing and Event teams.
Contribute positively to team culture, especially during busy events.
Participate in training to continuously improve service standards.

Strong communication and interpersonal skills.
A genuine passion for excellent customer service.
Friendly, confident and approachable manner.
Ability to stay calm and professional in a fast-paced environment.
Proactive problem-solver with good judgement.
Flexible and reliable, with availability for evenings, weekends and events.
Background in hospitality, events, live entertainment or customer-facing roles.
Awareness of accessibility and inclusive service practices.
Interest in live music, events and entertainment.
Guest-focused, enthusiastic and professional.
Inclusive, respectful and positive.
Team-oriented, adaptable and dependable.
Committed to creating memorable guest experiences.

We are Legends Global
Legends Global is redefining excellence in sport, entertainment and live events. With unrivalled expertise and international reach, we provide end-to-end solutions - from venue development and event programming to revenue strategy and hospitality.
We take a 360-degree, data-driven approach across Partnerships, Hospitality, Merchandise and Attractions, working with leading clients to deliver outstanding experiences that resonate worldwide.
Our organisation is committed to fostering an inclusive and forward-thinking environment where diversity drives innovation and collaboration. Guided by our values of Align, Scale, Connect, Team and Win... we create a culture where everyone has the opportunity to thrive.
The Venue
first direct bank arena, Leeds is the largest indoor entertainment venue in Yorkshire. The venue hosts approximately 100 events per year covering everything from exhibitions to national touring shows including stand-up comedy, live music and a wide variety of entertainment events.

Competitive Rate of Pay.
Flexible working arrangements- you can choose your shift pattern to work around your other commitments, improving your work-life balance.
Paid every 2 weeks for the shifts you have worked.
Our casual employees make up the largest part of our workforce, from people across the city, it's a great place to make friends and socialise in a different environment.
Recruitment Process Outlined
1st Stage - A member of Legends Global will contact you to discuss the vacancy.
2nd Stage - You will be invited for an interview with a member of the venue's team.
Any offer of employment will be subject to satisfactory pre-employment checks. These may include verification of identity, proof of address, right to work, employment history, qualifications, and-where relevant to the role-a basic and enhanced DBS check. All checks will be carried out in line with data protection law, and we will only request information that is necessary for the role.
Inclusive Workplace
At Legends Global, we are committed to leading the entertainment industry towards a greener, faster, and more innovative digital future. There's never been a better time to join our team. We aim to be an inclusive organisation, trusted and admired by our employees, customers, and suppliers. Join us and make a significant impact from day one.
We are committed to active inclusion, diversity, and equal opportunities. This commitment begins with our recruitment and selection process. We welcome discussions about flexible working arrangements.
If you need reasonable adjustments at any stage of our recruitment process, please let us know in your application. We provide a fair and transparent assessment process and will do our utmost to accommodate your needs.