Casual Spa Receptionist

Be responsible for escalating any complaints to the Spa Manager immediately, providing full details
Be responsible for feedback trackers with guest feedback and collating responses from the Spa and Leisure teams
Have a full and up-to-date knowledge of the Resort facilities, services, and events
Organise, improve and maintain an effective departmental filing system, ensuring information is easily accessible to the senior management team
Maintain and update records, print reports and actively seek ways to ensure the system is used to its maximum, to provide accurate information which supports the objectives of the Resort and the department
Ensure the department has adequate supplies to run effectively, anticipate needs, and deal with store requisitions and purchase requests

GROW WITH US -
As a Celtic Collection employee, you will be able to say -
I am equipped, trained, and supported to do THE BEST JOB I CAN
I am PROUD to be part of The Celtic Collection and would RECOMMEND IT TO OTHERS
I work in an INCLUSIVE, FRIENDLY, POSITIVE and CONSTRUCTIVE environment
I am encouraged to LEARN, GROW and DEVELOP and to try new things in my role
I am THANKED and RECOGNISED for the work I do, and my VIEWS and IDEAS ARE VALUED
I am CRYSTAL CLEAR ABOUT OUR AMBITION, and I CAN CONTRIBUTE TO IT EVERY DAY

Secretarial/administrative qualifications or experience of more than two years
Experience in Microsoft Office, Outlook
Experience in delivering administrative, operational and secretarial support including stock takes and retail trackers

Join the 'Greatest Story in Hospitality' by becoming one of our Casual Spa Receptionist 'Hospitality Heroes' in our award-winning Spa Team based at our St Brides Spa Hotel - just one of the fantastic opportunities we offer from 'Manor to Marina'.