Casual Premium Host - Leeds

The Premium Host is responsible for delivering exceptional guest experiences at the first direct bank arena through warm, professional interactions. As a confident and engaging premium host, you will enhance the guest journey by being the first point of contact for premium guests on arrival, upselling and upgrading packages, all while maintaining high standards of service during events. The Responsibilities

• Handling general enquiries including wayfinding, ticketing, and accessibility needs within all premium areas.
• Proactively engaging with guests to enhance their experience with upselling lounge and suite upgrades.
• Directing guests to their seats/suites, ensuring a friendly and approachable demeanour.
• Collaborating with the sales teams and other departments to ensure safety and high service standards.
• Answering any guest queries, escalating when necessary.
  
  Proven experience in a customer-facing role.
• Excellent verbal communication skills.
• A positive, approachable attitude with a passion for outstanding customer service.
• The ability to remain composed under pressure and make quick decisions.
• A continuous drive to enhance guest experiences.
• The skill to engage diverse audiences and adapt your communication style as needed.
• A successful track record in managing interactions with both high-profile clients and public attendees.
• A degree of flexibility, as evening and weekend work will be required.
  
  Legends Global is redefining excellence in sport, entertainment and live events. With unrivalled expertise and international reach, we provide end-to-end solutions - from venue development and event programming to revenue strategy and hospitality.
We take a 360-degree, data-driven approach across Partnerships, Hospitality, Merchandise and Attractions, working with leading clients to deliver outstanding experiences that resonate worldwide. Our organisation is committed to fostering an inclusive and forward-thinking environment where diversity drives innovation and collaboration. Guided by our values of Align, Scale, Connect, Team and Win... we create a culture where everyone has the opportunity to thrive. The Venue first direct bank arena, Leeds is the largest indoor entertainment venue in Yorkshire. The venue hosts approximately 100 events per year covering everything from exhibitions to national touring shows including stand-up comedy, live music and a wide variety of entertainment events., At Legends Global, we are committed to leading the entertainment industry towards a greener, faster, and more innovative digital future. There's never been a better time to join our team. We aim to be an inclusive organisation, trusted and admired by our employees, customers, and suppliers. Join us and make a significant impact from day one. We are committed to active inclusion, diversity, and equal opportunities. This commitment begins with our recruitment and selection process. We welcome discussions about flexible working arrangements. If you need reasonable adjustments at any stage of our recruitment process, please let us know in your application. We provide a fair and transparent assessment process and will do our utmost to accommodate your needs.


• Competitive Rate of Pay.
• Flexible working arrangements- you can choose your shift pattern to work around your other commitments, improving your work-life balance.
• Paid every 2 weeks for the shifts you have worked.
• Our casual employees make up the largest part of our workforce, from people across the city, it's a great place to make friends and socialise in a different environment.