Casual Night Duty Manager

As a Casual Night Duty Manager in our Lilleshall Leisure Trust team, you'll help ensure our facilities operate safely, smoothly and confidently throughout the day and night. Your work will create a positive experience for visitors while supporting the delivery of high-quality leisure services. You'll play an important role in maintaining a safe, welcoming and well-managed environment for colleagues, customers and visitors. By supporting operational excellence, responding to challenges and leading teams effectively, you'll help create a positive impact on communities and encourage active, healthy lifestyles. What you'll do as a Casual Night Duty Manager

• Oversee the facility during day and night operations, ensuring safety, security and customer satisfaction remain the priority.
• Lead, support and motivate colleagues to deliver a high-quality customer experience.
• Open and close the facility and carry out security, safety and site-wide checks in line with Serco Management System procedures.
• Respond effectively to accidents, incidents and emergencies, taking appropriate action and maintaining control.
• Provide colleagues with information, instruction, induction and training to support safe and effective working practices.
• Monitor operational performance standards and take action to ensure compliance and continuous improvement.
  
  Experience in facility management, ideally in a supervisory role.
• Knowledge of Health and Safety at Work legislation and safe working practices.
• Experience working in a leisure, hospitality or similar operational environment.
• Strong communication and customer care skills, with the ability to remain calm under pressure.
• Confident IT skills and effective problem-solving abilities.
• A First Aid at Work certificate, or willingness to obtain one.
  
  At Serco, everyone plays a vital part in delivering essential public services that make a real difference. As a global team of 50,000 people across Defence, Transport, Justice, Immigration, Healthcare, Leisure and Citizen Services, we're united by a shared purpose: to improve the services that communities rely on. Guided by our values of Trust, Care, Innovation and Pride, our people make meaningful impact, every single day.
Our inclusive recruitment commitment: We prioritise your skills and potential. As a Disability Confident Leader, the Top Great British Employer of Veterans 2026, and a Gold Inclusive Employer Standard holder, we champion equal opportunities for all. We offer flexible and hybrid working where possible and make reasonable adjustments throughout recruitment and employment.


• Free Gym membership
• Staff meal, physio discounts
• Serco discounts which include cinema, merlin entertainment, online shopping,
mobile phone plans and leisure centre memberships.
• Interesting, varied, and enjoyable work
• A company that recognises your contribution
• All Leisure Benefits - Trust and Serco Leisure Employee Benefits
• colleagues including veterans, LGBTQIA+ employees, women, parents and carers, people with disabilities, and people from all cultural backgrounds.