Casual Control Room Operator

Safe & Sound Control Room Casual Operator - Early, Late, Night shifts available Band 4: SCP: 5 - Role to cover abstractions on shifts Based at Safe and Sound, Elm Suite, Valley View Care Home. Scatcherd Drive, BD22 7NU Bradford Adult Services, Adult Social Care department operate Safe & Sound, a 24-hour community alarm service that provides a monitoring provision for older and vulnerable people throughout the Bradford and Airedale district. Our aim is to provide peace of mind and emergency support to users within their own home via the use of Technology Enabled Care. As a Casual Control Operator, you would be the main point of contact for our Safe & Sound users and will assist in coordinating responses according to individual need and departmental procedures. You will work alongside several internal and external agencies:

• Internal agencies such as B.E.S.T, social workers and support workers
• West Yorkshire Fire and Rescue
• GPs and District Nursing Teams
• Yorkshire Ambulance Services
• West Yorkshire Police
• Carers Resource
• Homecare Providers
• Family members
• External Housing schemes
  
  You will be expected to understand the needs and issues faced by vulnerable people within our communities.
You must have customer service experience including knowledge of telephone information/advice work and an ability to write concisely and legibly, together with experience of using computer systems/information technology. A background or understanding of the social care sector is desirable. We are looking for candidates who can work under pressure, making deployment decisions in line with service level agreements. You must have at least 3 GCSE grade A-C or equivalent, to include English, or additional experience demonstrating skills and knowledge at this level. A qualification in Health and Social care is desirable but is not essential.