Casual Climbing Assistant

Every day is different at the YMCA climbing wall; our diverse mix of regular climbers, school visits, birthday parties and new climbers mean you will meet loads of different people every day all at different climbing abilities. You will:

• Provide a warm welcome at our Climbing Reception
• Take payments, complete disclaimers and answers any questions customers may have
• Provide help and guidance to new Climbers and as part of our regular sessions
• Supervising the clip and climb area
• Out team are expected to Climb to assist with demonstrations and participate in our community sessions, but if you are new, we
will assist you with learning the basics. You will support with sessions for all ages and abilities, ensuring an exceptional visitor experience. Once you have been fully inducted and trained on our processes and procedures, it is important you following Health & Safety procedures and YMCA Newark & Sherwood policies and procedures at all times and attending additional training where required. You will also:
• Ensure that all climbers have completed/obtained the necessary pre-session requirements
• Maintain the highest customer service standards
• Assist with ensuring that all necessary checks are carried out regularly on all climbing walls and equipment, and assist with
our route setters changing the climbing holds on a regular basis to a high standard to keep the climbing facility fresh and interesting for visitors
• Ensure the Climbing Centre is clean and tidy for visitors
• Deal with accidents and incidents as they arrive, recording appropriately
• Use your own previous climbing experience and training provided to instruct adults and children of all abilities
We would look for you to be flexible and be available to work evenings and weekends, mostly rota 'ed in advance but able to cover at short notice if needed.

We are looking for confident, outgoing people who are able to engage and positively interact with our customers. You will be welcoming, friendly and love talking to people. You might be a passionate climber already and we would encourage your love of climbing to translate in your ability to teach, inspire and engage children, young people and adults who use our wall. You will need to be equally comfortable talking to a group of children for the Clip n Climb safety briefing and answering questions from an adult climber. Your excellent customer service skills will mean you are confident enough to speak with customers, give a warm welcome to anyone coming into the centre but also confident enough to stop someone if they are about to put themselves or others at risk. You might already have worked as a Climbing Assistant/Instructor, and we would absolutely welcome your experience and expertise too. Your previous experience will give you a fantastic start but we would also be delighted to support your continual development and provide you the opportunity to undertake further training and qualifications with us. This post is subject to a satisfactory enhanced DBS check (paid for by YMCA) and registration with the DBS Update Service. We reserve the right to withdraw this role before the closing date should we be able to appoint to the role. Proud member of the Disability Confident employer scheme Disability Confident About Disability Confident A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to .

Our Climbing Team is expanding!!! We are looking for experienced, passionate climbers to join our team of casual staff to help cover busy periods, holidays, sickness and be part of our future team expansion! We are looking for people who are available to cover our busiest times which are: Monday to Friday - 4pm to 7pm Saturday and Sunday - 10am - 6pm There will be shifts available during term time with increased shifts available during academic holidays. If you already climb or if you have an interest in learning to climb, we would love to hear from you!