Casual Banqueting Associate (Cloakroom) - Sheraton Grand London Park Lane

As a Banqueting Associate, you will be part of a dedicated team committed to excellence, professionalism and genuine hospitality. If you enjoy working collaboratively, thrive under pressure and take pride in delivering exceptional service, this is an exciting opportunity to develop your career within a world-class hotel and events destination. Your day to day

• Welcome guests warmly, assist with cloakroom services and provide professional, attentive support throughout meetings, events and special functions.
• Assist with the setup, service and breakdown of banqueting events, ensuring function rooms are prepared in accordance with event requirements and brand standards.
• Serve food and beverages efficiently while delivering a high standard of hospitality and guest care.
• Respond promptly to guest requests, anticipate needs and work to ensure a seamless and memorable event experience.
• Maintain the cleanliness, organisation and presentation of cloakroom, event and service areas throughout each shift.
• Communicate guest preferences, dietary requirements and special requests to the appropriate teams to support smooth event delivery.
• Work collaboratively with colleagues and other hotel departments to ensure events operate efficiently and guests receive exceptional service.
• Follow company policies, health and safety requirements, and operational procedures at all times.
Supporting our wider Food & Beverage operation While primarily based in Banqueting, team members may also have opportunities to support other Food & Beverage outlets and events across the Sheraton Grand London Park Lane. This provides valuable exposure to a variety of service styles, guest experiences and luxury hospitality environments, helping you develop your skills within one of London's most prestigious hotels.


• A genuine passion for delivering intuitive, personalised service and creating memorable guest experiences.
• Exceptional attention to detail, with the ability to consistently uphold the highest standards of presentation and service delivery.
• Strong interpersonal and communication skills, with the confidence to engage with a diverse, high-end and discerning international clientele.
• Ability to anticipate guest needs, resolve requests proactively, and exceed expectations in a fast-paced luxury environment.
One to two years of experience in a luxury hospitality, fine dining, F&B, or high-end guest service environment is highly desirable.

Based at The Sheraton Grand London Park Lane Hotel - A Grand Experience Crafted in Mayfair. Rewards for work… Benefits for your lifestyle
• Part of Marriott International, the largest hospitality brand in the world - offering outstanding career progression and global opportunities.
• World-class training and development programmes designed to help you grow your skills and career.
• Work alongside talented, award-winning hospitality professionals.
• Discounted room nights and food & beverage across Marriott hotels worldwide.
• Complimentary laundry and free meals on duty.
• Access to a wide range of flexible benefits to support your wellbeing.
• Eligible for Service Charge.
Your place of work, what to expect Located within the iconic Sheraton Grand London Park Lane in the heart of Mayfair, our Banqueting team is responsible for delivering exceptional experiences across a diverse range of events, including weddings, conferences, meetings, gala dinners and private celebrations. Set within one of London's most prestigious venues, we pride ourselves on providing outstanding service, meticulous attention to detail and seamless event execution. From intimate gatherings to large-scale functions, our team works together to create memorable occasions for guests from around the world. Every event is unique, offering the opportunity to work in a dynamic and fast-paced environment where no two days are the same., When you join the Sheraton family, you become a member of its global community. We've been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you're a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be 'The World's Gathering Place'. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.