Cashiering Manager

This is a key leadership role within the cashiering team, responsible for overseeing the effective delivery of cashiering services and ensuring that all activities are carried out accurately, efficiently and in full compliance with regulatory and firm requirements. The Cashiering Manager will lead and develop the cashiering team, manage day-to-day operations, drive process improvements and act as a key point of contact for internal and external stakeholders. The Cashiering Manager reports to the Head of Financial Control, who is Bristol based and will manage a team of around 10 based in both Bristol and London. Team leadership and people management

• Lead, manage and develop the cashiering team, providing clear direction, coaching and regular feedback.
• Allocate and oversee workload across the team to ensure deadlines are met and service levels are maintained.
• Set and monitor performance objectives, conduct regular one-to-ones and support career development.
• Foster a collaborative, inclusive and high-performing team culture aligned with RPC's values.
Operational oversight and control
• Take overall responsibility for the accurate and timely processing of:
+ Receipt and payment of client monies for general client account, DDA's and joint accounts. + Bill receipts, including credit card receipts and cheques. + Disbursements incoming from experts and barristers, including checking rolling fee notes and recording unposted items. + Payment of third-party invoices from experts and barristers (including overseas), ensuring these are correctly recorded and paid on our bills. + Bill payment reversals and reallocation of funds.
• Oversee production and distribution of the daily download from the online bank system and daily balances, ensuring issues are identified and resolved promptly.
• Ensure sanctions checks are performed and evidenced for monies received and sent out, escalating any issues appropriately.
• Oversee the calculation and review of client account interest.
• Ensure robust processes are in place for chasing and recording receipted counsel fee notes.
• Lead the investigation and resolution of residual client account balances and credit disbursement balances, agreeing actions with fee earners and stakeholders.
• Take ownership of bank reconciliations, including oversight of the current bank reconciliation project, ensuring timely completion, accuracy and clear audit trails.
Risk, compliance and governance
• Ensure the team operates in full compliance with the Solicitors Accounts Rules (SARs), AML requirements and internal policies.
• Act as a subject matter expert on SARs and cashiering risks within the Finance team, providing guidance and training where needed.
• Oversee the maintenance of the breach log, ensuring issues are recorded, investigated and remediated, with learning shared across the team.
• Work closely with RiskCompliance and Internal Audit (where applicable) on any reviews, queries or improvements relating to cashiering.
Stakeholder management and business partnering
• Build strong working relationships with partners, fee earners, PA teams and other Business Services functions to support efficient financial operations.
• Act as the primary escalation point for complex cashiering queries and issues from across the firm.
• Provide clear, commercial advice to stakeholders on cashiering processes, client money handling and related controls.
• Partner with the wider Finance leadership team to support firm-wide initiatives, projects and financial best practice.
Strategy, process improvement and systems
• Contribute to the development of the cashiering strategy in line with firm and Finance objectives.
• Identify opportunities to improve processes, controls and efficiency within the cashiering function and lead implementation of agreed changes.
• Use data and MI to monitor service performance, identify trends and inform decision making.
• Support the optimisation and effective use of finance systems (including Aderant Expert), championing best practice and contributing to system enhancements and testing.
• Participate in, and where appropriate lead, finance or firm-wide projects that have an impact on cashiering operations.
  
  Demonstrable experience in a legal cashiering environment, including strong working knowledge of Solicitors Accounts Rules and AML requirements.
• Proven experience in a supervisory or manager-level role, with responsibility for leading and developing a team.
• Demonstrates a growth mindset and is committed to lifelong learning to build knowledge and expertise.
• Strong organisational skills with the ability to plan, prioritise and manage multiple tasks and deadlines,both personally and across a team.
• Commercial awareness and an understanding of how efficient, compliant cashiering supports the firm's strategic objectives.
• Excellent attention to detail and a commitment to high-quality output.
• Strong communication skills, both orally and in writing, with the ability to explain financial and regulatory requirements in a clear and engaging way.
• Confident stakeholder management skills, with the ability to build relationships and influence at all levels.
• Experience of Aderant Expert or a similar practice management system would be a strong advantage
• Committed to being part of, and role-modelling, a supportive, inclusive and collaborative firm culture.
  
  At RPC, the Finance team is at the heart of the firm's success, delivering end-to-end financial management and business partnering expertise globally. From precision billing and seamless cashiering to insightful financial planning, robust accounting, and innovative finance systems, we ensure the firm runs smoothly, strategically, and sustainably. We're not just about numbers - we're about powering smart decisions and enabling growth.