Caseworker - Royal Victoria Infirmary, Newcastle

You will be joining a passionate and committed team of Day One Caseworkers based in other Major Trauma Centres, driven to make a difference to the recovery of those impacted by catastrophic injury. Working alongside the Trauma and Rehabilitation Coordinators at the hospital, Day One Caseworkers deliver an on-site, bedside signposting and support service to identify and address any issues and concerns caused by the impact of major trauma. You will take referrals, complete initial assessments of need, support discharge planning and expertly navigate and signpost people in the aftermath of injury, including talking about and facilitating early access to legal support to aid rehabilitation. You will also play an active role in building relationships and promoting the work of Day One within the hospital and wider community, including occasional conferences, fundraising, networking and other awareness-raising events.,

• Work closely, and in partnership, with NHS clinical staff and relevant community and voluntary sector organisations, to address the needs of patients, and those closest to them, affected by catastrophic injury.
• Operate a case management approach to individuals, assessing and identifying needs, putting support in place including signposting, making referrals and direct support.
• Provide consistency in assessment of all patients, irrespective of injury cause, age, status, giving access to the earliest possible specialist legal advice which supports rehabilitation and NHS cost recovery.
• Maintain detailed case records, including accurate records of activity and intervention, using Day Ones Customer Relationship Management (CRM) system, capturing and storing data in line with Day One policies and procedures and regulatory requirements.
• Implement processes and procedures to collect patient and family feedback and contribute to ongoing monitoring and evaluation of Day One services through providing relevant information, case studies and reports.
• Deliver awareness raising presentations to clinical colleagues and departments.
• Organise and facilitate outpatient and in person legal clinic drop-in sessions.
• Build awareness of the role and charitys purpose through building strong and effective relationships across the regional major trauma network, ensuring those who need it have access to Day One support.
  
  Day One is a young, ambitious national charity dedicated to supporting people impacted by serious or multiple injuries which could result in life changing consequences such as disability or death, referred to in the NHS as major trauma. Our Caseworkers work alongside NHS Clinicians, embedded as part of the team within Major Trauma Centres and across the wider Major Trauma Network to provide practical, emotional and financial support to adults and children as well as their families and loved ones. Inspired by patients for patients our vision is that no one has to piece life back together on their own after catastrophic injury.