Caseworker

£26039-£40533

Liberal Democrats, Mount Hermon, Woking

Posted 3 weeks ago, 14 Oct | Get your application in now before you miss out!

Closing date: Closing date not specified

Job ref: 6850e77626354d45a4471a2ebf7c3609

Location ref: Mount Hermon, Woking

Full Job Description

Analyse patterns of enquiries and produce reports
Assist surgeries and other meetings and follow up as appropriate
Attend constituency meetings as appropriate
Critically analyse patterns of enquiries and articulate the findings in reports and communication with the MP and other staff members
Deal with large numbers of standard queries, as well as assisting on more complex cases from members of the public by phone, email, social media or face to face. Ongoing communication may be required
Draft responses to constituents
Ensure records are kept and information managed confidentially in line with the data protection legislation
Ensure that each case is dealt with promptly, sensitively, confidentially and accurately in accordance with the MP
Gather relevant information to assist with resolving cases
Log all cases; monitor progress and ensure all identified actions are taken
Retain records and information confidentially and in line with the Data Protection Act
There may be a requirement for the role holder to work outside of the normal working hours and travel for work occasionally

https://www.jobs24.co.uk/job/caseworker-127584777