caseworker

The Judicial Office (JO) reports to, and is accountable, to the Lady Chief Justice (LCJ). It was established in 2006 to provide support to the LCJ and to the wider judiciary in upholding the rule of law and in delivering justice impartially, speedily and efficiently, following the Constitutional Reform Act 2005. In addition, we support, and are accountable to, the Senior President of Tribunals, whose responsibilities extend to Scotland and Northern Ireland., As a senior caseworker in the JCIO your duties will include:

• Line management of up to three case workers, including reviewing draft correspondence and providing guidance where required.
• Carrying out senior level casework on complaints, proactively managing your own caseload to internal KPIs and working with other managers to ensure delivery of the team's work.
• Showing leadership in the team and promoting positivity and professionalism.
• Drafting high level correspondence, including ministerial correspondence.
• Managing Subject Access Requests and data compliance.
• Drafting advice on complaints for the Lord Chancellor and Lady Chief Justice.
• Producing statistical reports about performance against targets.
• Supporting senior casework managers with a range of work when needed.
• Leading on/contributing to projects which support delivery of the JCIO business plan., The MoJ offers Hybrid Working arrangements where business need allows. This is an informal, non-contractual form of flexible working that blends working from your base location, different MoJ sites and / or from home (please be aware that this role can only be worked in the UK and not overseas). All employees will be expected to spend a minimum of 60% of their working time in an office, subject to local estate capacity.
Some roles will not be suitable for Hybrid Working. Similarly, Hybrid Working will not suit everyone's circumstances. Arrangements will be discussed and agreed with the successful candidate(s) and subject to regular review. For nationally advertised roles: All successful candidates will be appointed to the nearest viable office nearest to their home postcode and on its respective pay scale. This will be at either a HQ building (subject to desk allocation, a Justice Collaboration Centre (JCC) or a Justice Satellite Office (JSO) - See Map. All employees will be expected to spend a minimum of 60% of their working time in an office, subject to local estate capacity). For current MoJ employees, your base location will need to be changed to the nearest viable office (to your home postcode), either at a HQ building, JCC or JSO within the National Office Network and moved its location's respective pay scale (any legacy arrangements/locations will need to be amended). Some of MoJ's terms and conditions of service are changing as part of Civil Service reform. The changes will apply to staff joining MoJ who are new to the Civil Service. Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on 'modernised' terms in their current post or onto 'unmodernised' MoJ terms if they are on 'unmodernised' terms at their current post. Details will be available if an offer is made. MoJ candidates who are on a specialist grade, will be able to retain their grade on lateral transfer. All candidates who are currently in receipt of Mark Time / Pay Protection should ensure they are familiar with the new policy on permanent and temporary promotion which can be found on the employee intranet. Flexible working hours The Ministry of Justice offers a flexible working system in many offices. Standard full time working hours are 37 hours per week. MoJ welcomes part-time, flexible and job-sharing working patterns, where they meet the demands of the role and business needs. All applications for part-time, flexible and job-sharing working patterns will be considered in accordance with the MoJ's Flexible Working policy., As a Disability Confident employer, MoJ are committed to providing everyone with the opportunity to demonstrate their skills, talent and abilities, by making adjustments throughout all elements of the recruitment process and in the workplace. MoJ are able to offer an interview to disabled candidates who meet the minimum selection criteria, except in a limited number of campaigns. You will be able to request reasonable adjustments to the recruitment process within the application form. If you need additional help completing the application form, please contact the TBS Recruitment Enquiries Team. For more information on applying for a role as a candidate with a disability or long-term condition, please watch our animated videos. Diversity & Inclusion The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy. Redeployment Interview Scheme Civil Service departments are expected to explore redeployment opportunities before making an individual redundant. The MoJ is committed, as part of the Redeployment Interview Scheme, to providing opportunities to those who are 'at risk of redundancy'. MoJ is able to offer an interview to eligible candidates who meet the minimum selection criteria, except in a limited number of campaigns. Candidates will not be eligible for the Redeployment Interview Scheme if they are applying on promotion., A sift based on the lead behaviour, Communicating and Influencing, may be held if a large number of applications are received. If a large number of applications remain after the initial sift, your application will be progressed to a full sift, where all behaviours will then be considered. Behaviours Application Form Question Word Limit 250 Making Effective Decisions Communicating and Influencing Managing a Quality Service Delivering at Pace Experience We will assess your experience for this role via the following methods Statement of Suitability Evidence of Experience Statement of SuitabilityInterview stage assessments Interview Dates Expected Week commencing 21/09/2026 Behaviours Making Effective Decisions Communicating and Influencing Managing a Quality Service Delivering at Pace Strengths Strengths will be assessed but these are not shared in advance. To learn more about Strengths and how they are assessed please click here. Level of security checks required Counter Terrorism Check (CTC)

You will need to be an effective leader and communicator. You will be able to relay information in a professional manner, so it is easily understood. You should have an eye for detail and be able to apply a set of rules to assess whether a complaint contains an allegation of potential misconduct and determine the next appropriate step in the process. You will be able to work well independently but also with others. In return, you will be assisted to learn and develop within a supportive and friendly team.,
• Strong leadership, including willingness to actively contribute to team meetings and management discussions.
• Excellent analytical ability and attention to detail.
• Experience of drafting to a high standard.
• Ability to manage a varied workload and reprioritise to meet competing demands.
• While the successful candidate will not be required to have prior knowledge of the judicial disciplinary system, a willingness to proactively work to acquire that knowledge is essential.
• Experience working with Microsoft systems, including co-pilot.
Desirable
• Recent management experience.
• Basic knowledge of the judicial system.
• Experience of drafting for senior judges and/or senior officials.
• Experience of managing reasonable adjustment requests.
• Understanding and knowledge of data handling, including SAR requests.
You will be required to provide evidence of the following behaviours:
• Communicating and influencing
• Delivering at Pace
• Managing a Quality Service
• Making Effective Decisions
  
  The JO is an interesting and unique place to work. Everything we do is in support of upholding the independence and impartiality of the judiciary. We work closely with HM Courts & Tribunals Service (HMCTS), the Ministry of Justice (MoJ) and others across Government as well as with the legal professions.
We are an Arm's Length Body sponsored by the Ministry of Justice. This creates an interesting and complex environment in which to work where we agree our priorities with the senior judiciary and receive our funding to deliver them from the Ministry of Justice. The Judicial Office has been through a period of significant growth resulting from an expansion of our remit and responsibilities. See JO staff talk about working here: https://design102.wistia.com/medias/uhgtmbtnlv Overview of the JCIO The Judicial Conduct Investigations Office (JCIO) is part of the Judicial Office. We support the Lord Chancellor and Lady Chief Justice in their joint responsibility for judicial discipline. We deal with complaints about the personal conduct of judicial office-holders. Our role is to assess complaints to determine whether they are within our remit and, if so, to take the appropriate action. This involves rejecting the significant number of complaints that fall outside of our remit and dismissing those that, after making enquires or listening to audio recordings, must be dismissed for various reasons. For complaints that involve substantiated allegations of misconduct, we present the information we have gathered to the senior judges, lay people and officials who have statutory roles within the conduct process, to assist them to make decisions and provide advice on individual complaints. Our work is governed by The Judicial Conduct Rules 2023. This and other information related to the JCIO's work can be found at: https://www.complaints.judicialconduct.gov.uk/ We would like to recruit a senior caseworker to join our hardworking and committed team, based at the Royal Courts of Justice in London. In addition to assessing and managing an ongoing caseload, you will manage up to three EO members of staff. You will also have the opportunity to become involved in a range of projects across the team and the wider Judicial Office.

The MoJ offers a range of benefits: Annual Leave Annual leave is 25 days on appointment and will increase to 30 days after five years' service. There is also a scheme to allow qualifying staff to buy or sell up to three days leave each year. Additional paid time off for public holidays and 1 privilege day. Leave for part-time and job share posts will be calculated on a pro-rata basis. Pension The Civil Service offers a choice of pension schemes, giving you the flexibility to choose the pension that suits you best. Training The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities. Networks The opportunity to join employee-run networks that have been established to provide advice and support and to enable the views of employees from minority groups to be expressed direct to senior management. There are currently networks for employees of minority ethnic origin, employees with disabilities, employees with caring responsibilities, women employees, and lesbian, gay, bisexual and transgender employees. Eligibility Staff on fixed term appointments must have been recruited through fair and open competition. Vacancies advertised "cross-government" are only open to all Civil Service employees and employees of accredited non-departmental public bodies (NDPBs) who were appointed on merit following a fair and open competition; or were appointed to a permanent post through an exception in the Civil Service Commissioners' rules. Support
• A range of 'Family Friendly' policies such as opportunities to work reduced hours or job share.
• Access to flexible benefits such as voluntary benefits, retail vouchers and discounts on a range of goods and services.
• For moves to or from another employer or moves across the Civil Service this can have implications on your eligibility to carry on claiming childcare vouchers. You may however be eligible for alternative government childcare support schemes, including Tax Free Childcare. More information can be found on www.www.GOV.UK or Childcare Choices. You can determine your eligibility at https://www.childcarechoices.gov.uk/.
• Paid paternity, adoption and maternity leave.
• Free annual sight tests for employees who use computer screens.
Working for the Civil Service The Civil Service Code sets out the standards of behaviour expected of civil servants.