Caseworker

Travel: Expectations of travel between BB locations for in person meetings and events Overall purpose: Breaking Barriers exists to support refugees and people from forced migration backgrounds into meaningful employment. The Client Caseworker is integral to delivering that mission. Acting as a client's primary point of support, you will lead and coordinate their progression toward employment - whether through language development, requalification, training or direct employability support. This role requires someone who can take ownership of client journeys, drive forward action plans, and deliver both one-to-one and group-based support that moves clients closer to work. Caseworkers may initially focus more heavily on one pathway area, but the role is designed to provide integrated, cross-programme support over time. Collaboration across programme teams is essential to ensure clients experience seamless, joined-up services and consistent progression. Your contributions are valued, and you can make a meaningful impact on people's lives., 1. Client casework and support

• Manage a caseload of clients, providing structured one-to-one support in person and online.
• Conduct holistic assessments to understand clients' qualifications, skills, language levels, aspirations and barriers.
• Co-create clear, outcome-focused action plans aligned to sustainable employment.
• Drive forward client progression across relevant pathways, including:
+ Employment readiness and job search + CV development, applications and interview preparation + Professional requalification and accreditation routes + English language progression + Sector-specific training or volunteering
• Deliver group sessions to help clients build knowledge and skills in a supportive peer-learning environment.
• Maintain regular contact to monitor progress, adjust support and maintain accountability.
• Identify and address barriers to progression, advocating where appropriate.
• Safeguard clients appropriately and escalate concerns in line with policy.
• Refer and signpost to additional support services where required.
2. Stakeholder and volunteer engagement
• Engage with stakeholders and partners to develop networks and identify job, training, education and work experience opportunities for clients.
• Support outreach initiatives by developing and maintaining relationships with partners (e.g. referral partners, training providers, employers and professional bodies)
• Advocate on behalf of clients to address specific barriers to employment or accreditation.
• Collaborate with colleagues responsible for employer and partner engagement to match clients to appropriate opportunities.
• Liaise with volunteers to source additional expertise and mentoring opportunities for clients.
• Represent Breaking Barriers at occasional events or meetings as required.
3. Monitoring, Reporting & Administration
• Maintain accurate, timely and detailed client records on the CRM system.
• Track and report on client progression against agreed milestones and KPIs.
• Ensure documentation and evidence are completed in line with reporting requirements.
• Complete enrolment and administrative processes efficiently.
• Support monitoring and evaluation processes to inform service improvement.
4. Cross-Organisational Collaboration & Integrated Working
• Work closely with colleagues across all functions to ensure seamless client journeys, aligning support, avoiding duplication and maintaining clarity of progression plans.
• Share knowledge of sector pathways, labour market developments and client trends to inform service development and team learning.
• Contribute to service development as the service redesign evolves.
• Participate actively in team meetings, case reviews, reflective practice sessions, appraisals and inductions, contributing to strong team relationships and continuous service improvement.
• Take advantage of training and development opportunities to build new skills and share knowledge across teams.
• Foster a collaborative, solution-focused team culture., A written response of no more than 2 pages, illustrating 3 examples from your previous experience that demonstrate how you meet essential requirements for the role.
Organisation Breaking Barriers View profile Registered Charity 51 - 100, Please note we're not responsible for the content of job ads, as they're posted by the recruiter. We'll aim to resolve the reported issue and we'll use your feedback to improve the quality of our ads.

· Experience providing one-to-one advice, guidance or support, ideally within employability, education, refugee support or a related field · Experience delivering or co-facilitating group sessions, workshops or training. · Experience working toward defined targets, outcomes or deadlines in a structured environment. · Understanding of barriers faced by refugees and people from forced migration backgrounds in accessing employment. · Experience maintaining accurate records, whether using a database, CRM or equivalent system. · Understanding of safeguarding principles and how to respond appropriately to concerns. Essential Skills & Abilities · Ability to support people in planning and taking steps toward a goal, with clarity and follow-through. · Comfortable facilitating groups and engaging diverse audiences. · Strong interpersonal skills and ability to build trust with people from varied backgrounds. · Good organisational skills and ability to manage multiple priorities. · Proactive and solution-focused approach to problem-solving. · Clear written and verbal communication skills. · Able to work collaboratively across teams and with external partners or stakeholders. · Attention to detail and administrative accuracy. · Adaptable and open to working in an evolving service environment. Desirable Experience · Lived experience of seeking sanctuary or forced migration to the UK. · Experience in refugee support, employment services, education or a related field. · Familiarity with UK labour market pathways, sector training routes or professional requalification processes. · Experience working alongside volunteers, mentors or external partners. · Ability to speak an additional language relevant to the client group. Other Requirements
• Commitment to Breaking Barriers' mission and values.
• Eligibility to work in the UK.
• Willingness to travel between offices and partner locations as required.
• Occasional evening or weekend work (TOIL provided), · A written response of no more than 2 pages, illustrating 3 examples from your previous experience that demonstrate how you meet essential requirements for the role., · Breaking Barriers particularly welcomes applicants with experience of seeking asylum and/or a refugee background